Client Value Partner - Mining

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed by leveraging global cross-functional Celonis teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Own the end-to-end customer value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Internalize customer strategy and targets, and align Celonis delivery to that strategy to solve business-critical problems.
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and achievement of usage and adoption targets.

Community Building & Customer Advocacy

• Organize and lead customer advisory boards focused on industry-specific challenges and innovations.
• Establish structured feedback loops to gather insights and improve products and services.
• Act as the voice of the customer within the company, aligning product development and service offerings with industry needs and customer feedback.
• Collaborate with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events.
• Represent Celonis at conferences and webinars and through published thought leadership.
• Collaborate on innovation and new asset development in specific domains.
• Contribute to playbooks, resources, and tools for the Value Engineering team.

Requirements

• Minimum 10 years of relevant strategy consulting, customer success, or related industry experience.
• Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to and experience with successful change management practices.
• Ability to navigate large global organizations and persuade through data, facts, and confidence.
• Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
• Natural, consultative approach when engaging with senior executives.
• Strong team player who inspires others through a patient and entrepreneurial leadership style.
• Ability to organize and manage multiple project streams.
• Strong communication skills.
• Self-motivated and proactive.
• Ability to thrive in fast-paced, collaborative, and ambiguous environments with varied stakeholders.

Compensation & Benefits

• Total compensation includes base salary, bonus/commission, equity, and benefits.
• Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
• Inclusive parental leave policy: 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers.
• Unlimited PTO in applicable regions and generous PTO globally.
• Flexible hybrid work model.
• Learning framework, mentorship programs, and access to a dedicated learning platform.
• Subsidized Wellhub memberships and mental health counseling.
• Paid time off for annual community and environmental volunteering.
• Inclusion and belonging programs.