Provide end-user IT support, device lifecycle management, AV troubleshooting, onboarding, and build automations for internal tools and documentation in a fast-growing AI company.
Salary not listed
RemoteIT Support
About the role
Responsibilities
Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
Office IT support: provide on-hand support to our colleagues in our London office
AV support: ensure meeting rooms and AV equipment are running reliably
End-user support: handle inbound support requests and be a friendly first point of contact for the team
Onboarding: run IT onboarding calls for new joiners
New IT projects: contribute to Tech Ops initiatives
Automation and tooling: build automations and Slack bots to streamline repetitive work
Documentation: write and maintain clear internal IT documentation and guides
Requirements
A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
Strong organisational skills and a proactive mindset
Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
A willingness to learn new tools and technologies quickly
Clear written and verbal communication skills
Nice-to-Haves
Prior experience in a high growth / startup environment
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