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ElevenLabsElevenLabsSan Francisco, CA

IT Engineer

Provide end-user IT support, device lifecycle management, AV troubleshooting, onboarding, and build automations for internal tools and documentation in a fast-growing AI company.

Salary not listed
RemoteIT Support

About the role

Responsibilities

  • Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
  • Office IT support: provide on-hand support to our colleagues in our London office
  • AV support: ensure meeting rooms and AV equipment are running reliably
  • End-user support: handle inbound support requests and be a friendly first point of contact for the team
  • Onboarding: run IT onboarding calls for new joiners
  • New IT projects: contribute to Tech Ops initiatives
  • Automation and tooling: build automations and Slack bots to streamline repetitive work
  • Documentation: write and maintain clear internal IT documentation and guides

Requirements

  • A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
  • Strong organisational skills and a proactive mindset
  • Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
  • A willingness to learn new tools and technologies quickly
  • Clear written and verbal communication skills

Nice-to-Haves

  • Prior experience in a high growth / startup environment
  • Experience in a customer or public-facing role
  • Familiarity with bash scripting

Skills

macOSNetworkingSaaSBashSlackAutomation

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