IT Operations Specialist

Responsibilities

• Execute employee onboarding and offboarding accurately, securely, and on time
• Provision, maintain, and troubleshoot company laptops and employee endpoints
• Support employees with hardware, software, access, and account issues while delivering a fast, dependable support experience
• Handle employee access requests and changes with appropriate approvals and attention to least privilege, while supporting RBAC rollouts, access reviews, and cleanup work
• Support security questionnaires, audit evidence collection, and compliance-related operational processes
• Turn repeat issues into better documentation, runbooks, and lightweight process improvements

Requirements

• Experience in IT support, IT operations, helpdesk, or a similar internal-facing technical support role
• Experience onboarding and offboarding employees across devices, accounts, and SaaS tools
• Familiarity with endpoint management, device provisioning, software installation, patching, and basic security hygiene
• Experience administering common internal tools such as identity, password management, collaboration, or device management systems
• Strong troubleshooting skills across laptops, employee software, access, and account issues
• Strong judgment when handling access changes, troubleshooting issues, and deciding when to follow a defined process versus escalate to the right partner
• Clear written and verbal communication skills with a strong service mindset
• Strong organizational skills and the ability to manage recurring operational work with accuracy and follow-through
• Familiarity with common workplace IT and compliance tools such as Google Workspace, device management platforms, and access or compliance systems
• Experience with Mac administration or supporting primarily Mac-based employee environments

Nice-to-Haves

• Experience supporting security or compliance-related operational work such as SOC 2, HITRUST, audit evidence gathering, or customer security questionnaires
• Experience working in a startup or high-growth SaaS environment
• Familiarity with tools such as Drata, Iru, Google Workspace, identity providers, or similar IT, endpoint, and compliance platforms
• Experience improving internal documentation, runbooks, or lightweight operational processes
• Experience with scripting or automation using tools or languages such as Python, JavaScript, or Go
• Familiarity with cloud platforms such as AWS, GCP, or Azure, and infrastructure tooling such as Terraform

Compensation & Benefits

• Competitive pay + generous equity (10-year exercise window)
• Half-day Fridays, every Friday
• 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
• Flexible PTO with a required 2-week minimum
• Top-tier health, dental & vision (100% covered for you, 80% for dependents)
• Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)