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Retell AIRetell AIRedwood City, CA

IT Manager

IT Support Engineer responsible for employee onboarding/offboarding, hardware/software troubleshooting, managing Google Workspace/MDM/SSO platforms, security compliance (SOC2), device inventory, and building automations for internal IT workflows at a fast-growing AI startup. Requires 3+ years IT support experience, macOS administration, and a bachelor's degree.

83k – 135k/yr
On-site3+ YOEIT Support

About the role

Key Responsibilities

  • Own employee onboarding and offboarding
  • Configure laptops and workstations
  • Troubleshoot hardware and software issues
  • Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms
  • Support office networking, conference rooms, printers, and internal technology
  • Maintain endpoint compliance
  • Manage device inventory
  • Support SOC2 compliance initiatives
  • Conduct access reviews and security audits
  • Help improve internal security practices
  • Manage hardware inventory
  • Improve IT documentation
  • Support office operations and employee productivity
  • Partner with People Operations on onboarding and offboarding
  • Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows
  • Continuously improve internal tooling and eliminate manual processes

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field
  • 3+ years of IT support or systems administration experience
  • Experience administering macOS devices
  • Experience with Google Workspace, MDM platforms, and identity management
  • Strong troubleshooting and communication skills

Nice-to-Haves

  • Startup experience
  • Experience with Rippling and Okta
  • Python or Bash scripting
  • Automation experience
  • SOC2 compliance
  • Jamf, Kandji, or Intune administration

Skills

macOSGoogle WorkspaceMDMIdentity ManagementRipplingOktaPythonBashJamfkandjiintunesoc2

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