IT Operations Engineer

Responsibilities

• Design and build out a scalable IT infrastructure for a rapidly growing organization.
• Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support.
• Escalate more complex requests to senior staff members.
• Provide technical assistance and support for issues related to computer systems, networks, software, and hardware.
• Handle user onboarding and offboarding.
• Create IT processes and procedures.
• Improve the company’s technology architecture as the IT domain expert.

Requirements

• 3+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment.
• Experience with Google Workspace, or other Active Directory systems.
• Experience supporting a broad range of computer systems (Linux, Windows, and Mac).
• Knowledge of networking protocols and equipment (VPN, DNS, next-gen firewalls, routers, switches, or access points).
• Experience in deploying, integrating, and administration of SaaS applications.
• Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• CompTIA Security+ certification.
• Must be a U.S. Citizen.
• Must hold or be eligible for a U.S. Secret security clearance.

Nice-to-Haves

• Knowledge of data protection operations and laws (GDPR).
• Managed Fortinet network stack.
• Knowledge of MDM best practices.
• CCNA certification.
• Experience with Powershell, bash, and shell scripting.

Compensation

• Base salary range: $85,000 - $110,000 USD annually (for the listed location).
• Total compensation package may also include equity, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off.