Provides first-line technical support, handles user onboarding/offboarding, and designs scalable IT infrastructure. Requires 3+ years in IT operations, multi-OS support, networking knowledge, and CompTIA Security+.
85k – 110k
On-site3+ YOEIT Support
About the role
Responsibilities
Design and build out a scalable IT infrastructure for a rapidly growing organization
Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support, escalating more complex requests to senior staff members
Provide technical assistance and support for issues related to computer systems, networks, software, and hardware
Requirements
3+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment
Experience with Google Workspace, or other Active Directory systems
Experience supporting a broad range of computer systems (Linux, Windows, and Mac)
Knowledge of networking protocols and equipment (VPN, DNS, next-gen firewalls, routers, switches, or access points)
Experience in deploying, integrating, and administration of SaaS applications
Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
Experience in creating IT processes and procedures
CompTIA Security+ certification
Security Requirements
Must be a U.S. Citizen
Must hold or be eligible for a U.S. Secret security clearance
Nice to Have
Knowledge of data protection operations and laws (GDPR)
Managed Fortinet network stack
Knowledge of MDM best practices
CCNA certification
Experience with Powershell, bash, and shell scripting
Compensation
Base salary range: $85,000 - $110,000 USD annually
Skills
Google WorkspaceActive DirectoryLinuxWindowsMacVpnDNSFortinetSaaSPowerShellBashShell ScriptingMDM
IT Operations Engineer providing first-line technical support, help desk assistance, user onboarding/offboarding, and building scalable IT infrastructure for a rapidly growing company. Requires 3+ years IT operations experience across Linux/Windows/Mac, networking, SaaS, and CompTIA Security+ certification.
85k – 110k
On-site3+ YOEIT Support
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