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Lightning AILightning AIFort Worth, TX

Network Operations Center (NOC) Analyst

Monitor and troubleshoot Linux systems, network connectivity, and hardware in data centers. Diagnose issues, triage incidents, and document findings for hardware, network, and SRE teams.

85k – 100k
On-siteIT Support

About the role

What You'll Do

  • Monitor data center systems using telemetry data, dashboards, and alerting tools to detect anomalies and emerging issues
  • Perform independent technical diagnosis across Linux systems, network connectivity, and hardware health using command-line tools, logs, and diagnostic utilities
  • Troubleshoot network-layer issues including connectivity, routing, and interface errors
  • Triage and escalate incidents to the appropriate teams (hardware, network, SRE) with technically accurate summaries, relevant logs, and telemetry findings
  • Create and maintain detailed tickets documenting diagnostic steps, technical findings, and observed system behavior
  • Identify recurring alert patterns through telemetry analysis and surface findings to improve monitoring coverage and reliability

What You'll Need

Required Qualifications

  • Hands-on Linux experience including command-line proficiency and system log analysis
  • Practical understanding of networking concepts: TCP/IP, DNS, routing, and diagnostic tools (ping, traceroute, netstat, tcpdump)
  • Ability to independently diagnose technical issues and exercise sound judgment in ambiguous situations
  • Clear, precise communication skills with strong technical documentation ability
  • Availability to work overnight and rotating shifts in a 24/7 environment

Ideal Experience

  • Experience with Grafana, Datadog, or Prometheus
  • Familiarity with HPC or GPU-based infrastructure
  • Scripting experience in Bash or Python

Compensation

  • Anticipated annual base salary range: $85,000–$100,000 USD
  • Discretionary bonus and meaningful equity component
  • Comprehensive medical, dental and vision coverage
  • Retirement and financial wellness support
  • Generous paid time off, plus holidays
  • Paid parental leave
  • Professional development support
  • Wellness and work-from-home stipends

Skills

LinuxTCP/IPDNSPingTracerouteNetstatTcpdumpGrafanaDatadogPrometheusBashPython

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