IT Operations Specialist
Provides hands-on IT support for internal employees, troubleshooting hardware/software/network issues, managing device lifecycle and MDM, and enforcing security policies across Windows, macOS, iOS, and Android. Requires 3+ years IT support experience and physical ability to handle equipment.
About the job
Responsibilities
- Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
- Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
- Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
- Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.
Basic Qualifications
- 3+ years of professional experience in an IT support or help desk environment.
- Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
- Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM.
- Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
- Experience managing users and security groups within Okta (or similar identity providers).
- Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.
Preferred Qualifications
- In-depth experience supporting Microsoft Office 365.
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).
- Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.
- CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
- Experience with Identity and Access Management (IAM) platforms (Okta a plus).
Skills
Windows 11, macOS, Android, iOS, Jamf, Intune, Fleetdm, Okta, Microsoft Office 365, PowerShell, Bash, Python, TCP/IP, DNS, Dhcp
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