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Northwood SpaceNorthwood SpaceLos Angeles, CA

IT Operations Specialist

Provides hands-on IT support for internal employees, troubleshooting hardware/software/network issues, managing device lifecycle and MDM, and enforcing security policies across Windows, macOS, iOS, and Android. Requires 3+ years IT support experience and physical ability to handle equipment.

76k – 102k
On-site3+ YOEIT Support

About the role

Responsibilities

  • Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
  • Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
  • Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
  • Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.

Basic Qualifications

  • 3+ years of professional experience in an IT support or help desk environment.
  • Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
  • Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM.
  • Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
  • Experience managing users and security groups within Okta (or similar identity providers).
  • Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

Preferred Qualifications

  • In-depth experience supporting Microsoft Office 365.
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).
  • Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.
  • CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
  • Experience with Identity and Access Management (IAM) platforms (Okta a plus).

Skills

Windows 11macOSAndroidiOSJamfIntuneFleetdmOktaMicrosoft Office 365PowerShellBashPythonTCP/IPDNSDhcp

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