Strategic AI Adoption Lead

Own customer activation and adoption for an enterprise AI platform by designing custom solutions, champion programs, workshops, and enablement strategies. The role requires at least nine years of customer success or activation experience, strong technical communication, facilitation, and program management skills.

About the job

Responsibilities

Own activation and platform success

Understand each customer's use cases, business objectives, and success metrics.
Build and co-develop custom AI solutions, translating use cases into workflows that drive measurable business impact.
Design and execute activation strategies that increase platform adoption and business outcomes.
Implement champion programs, office hours, usage dashboards, customized training, and workshops.

Build champion communities

Create advocate networks and champion communities within customer organizations.
Establish power-user communities that drive peer-to-peer learning.
Train internal customer trainers to scale enablement.
Design customer experiences that deepen engagement.

Lead educational workshops and live events

Facilitate live and virtual training sessions tailored to diverse audiences.
Partner with curriculum teams while owning customization and delivery for customers.
Create learning experiences that inspire action and drive adoption.

Continuously improve and collaborate

Refine materials based on customer feedback and adoption data.
Work cross-functionally to understand evolving customer needs.
Identify gaps and champion new training opportunities.
Build relationships with customer stakeholders and executive sponsors.

Requirements

Customer success and activation

At least 9 years of experience owning activation success and driving measurable adoption outcomes.
Deep experience understanding customer use cases, workflows, and business objectives.
Experience implementing activation strategies, including champion programs, office hours, dashboards, and workshops.
Success building advocate networks and power-user communities.
Ability to connect platform usage to business outcomes and articulate ROI.

AI and technical proficiency

Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases.
Comfortable understanding technical concepts and communicating them effectively to varied audiences.
Ability to demonstrate use cases and articulate business value.

Facilitation and education

Expertise delivering virtual and live instructor-led workshops.
Ability to tailor content and delivery to diverse audiences and use cases.
Ability to partner effectively with curriculum teams while owning customization and delivery.

Collaboration and growth

Excellent relationship-building skills with stakeholders at all levels.
Strong program management skills and an advisor mindset.
Comfortable with experimentation in fast-paced environments.
Self-aware, feedback-driven, and committed to continuous growth.

Compensation and benefits

Benefits for UK full-time employees include:

Generous paid time off and company holidays.
Comprehensive medical and dental insurance.
16 weeks of paid parental leave for all parents.
Fertility and family planning support.
Early-detection cancer testing.
Competitive pension scheme and company contribution.
Wellness, learning and development, and work-life stipends.
Company-wide and team off-sites.
Competitive compensation and company stock options.

Travel of up to 25% domestically and internationally may be required.

Skills

Artificial Intelligence, Ai Solutions, Customer Success, Platform Adoption, Activation Strategies, Champion Programs, Usage Dashboards, Workshops, Training Delivery, Program Management, ROI Analysis, Custom Demos, Power User Communities, Stakeholder Management, Curriculum Development