Senior Technical Account Manager, Okta Strategic Customers
Provides senior technical guidance to strategic enterprise customers on Okta Workforce Identity solutions, leading escalations, adoption roadmaps, and executive stakeholder relationships. Requires 8+ years of IT experience, IAM expertise, and strong enterprise architecture and communication skills.
About the job
Responsibilities
Strategic Customer Partnership & Influence
- Build deep, executive-level relationships as the primary technical point of contact for customer identity owners and IT leadership, including CxO-level stakeholders.
- Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and protect Okta against competitive displacement.
- Guide customers in expanding their Okta footprint across critical Workforce Identity solutions and improve their security posture.
Complex Problem Resolution & Advocacy
- Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers as needed.
- Identify technical roadblocks, design mitigation plans, and drive them to resolution.
- Advocate for customer needs internally with Engineering, Product, and Support teams to influence product direction.
Thought Leadership & Team Enablement
- Deliver workshops, best-practice sessions, and vertical-specific insights to enhance customer security.
- Author repeatable technical strategies and assets for the global TAM organization.
- Mentor and develop peer TAMs.
Workforce Identity Solutions
- IAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
- IGA: Lifecycle Management and Okta Identity Governance.
- PAM: Privileged Access Management.
- ITDR: Identity Security Posture Management and Identity Threat Protection.
Requirements
Experience & Education
- 8+ years of related professional IT experience, or 6+ years with a master's degree.
- 3+ years of experience as a TAM, Technical Consultant, Solutions Architect, or Product Manager.
- 3+ years of experience with Identity & Access Management solutions or related security technologies preferred.
- BA/BS/MS in Computer Science, IT, or a related discipline, or equivalent experience.
- Okta Certified, CISSP, or equivalent certifications highly preferred.
Technical Skills
- Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures.
- Strong understanding of SAML 2.0, OAuth, OpenID Connect, and WS-Fed.
- Experience integrating legacy and non-standard applications that do not support modern federation protocols.
- Knowledge of lifecycle management, automated provisioning, SCIM, Okta Workflows, HR-driven provisioning, and Active Directory.
- Familiarity with deploying and securing O365, Salesforce, Workday, and Box.
- Ability to read and modify quickstarts, code samples, and scripts for customer requirements.
Communication & Leadership
- Exceptional communication skills and ability to translate technical concepts into business outcomes for CxO-level audiences.
- Ability to manage expectations, track portfolio health metrics, and set effective stakeholder boundaries.
Compensation & Benefits
- Annual on-target compensation in France: €94,000–€130,000 EUR.
- Equity where applicable.
- Comprehensive healthcare coverage and financial benefits, including paid time off and parental leave.
Skills
Okta, Identity And Access Management, SAML, OAuth, Openid Connect, Ws-Fed, SCIM, Okta Workflows, Active Directory, Salesforce, Workday, Box, O365, Privileged Access Management, Cissp
Similar jobs
Customer Success jobs
Dandy
Remote
Lead and develop a team of Client Success Partners to drive retention, operational excellence, and growth for Dandy's enterprise dental practice customers. Oversee account health, escalations, Salesforce workflows, and cross-functional initiatives while partnering with Enterprise Account Managers.
Ascertain
Remote
Lead post-sale customer success for AI healthcare agents, owning end-to-end implementations, change management, adoption, ROI demonstration, retention, and expansion for health systems and specialty groups. Requires 5+ years healthcare experience and 4+ years leading SaaS/IT implementations.
Snowflake
Remote
This post-sales technical advisor partners with strategic enterprise customers to embed Observe into production workflows, optimize observability, and improve reliability, performance, and cost efficiency. The role requires 7+ years in observability, SRE, DevOps, platform engineering, or related technical advisory work.
Vanta
Remote
Leads and develops a team of commercial Customer Success Managers responsible for onboarding, adoption, retention, advocacy, and expansion. The role shapes upmarket customer success strategy, coaches performance, and partners cross-functionally to deliver value for complex commercial customers.
Cohere
France
Leads strategic customer success, AI adoption, and implementation for French public sector accounts, building executive relationships and driving renewals, growth, and value realization. Requires 8+ years of relevant experience, French government expertise, fluent French, and active Confidentiel-Défense clearance.