Customer Success Manager responsible for building, retaining, and growing a book of SMB customers at Closinglock. Own renewals, drive product adoption and ROI, build executive relationships, identify expansion opportunities, and serve as the voice of the customer internally.
Install and configure restaurant POS hardware onsite and virtually, conduct site surveys, troubleshoot networking issues, and train staff. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
Drive renewals and upsells for SMB security customers at a cybersecurity SaaS startup. Manage post-sale relationships, run health checks, and collaborate cross-functionally to boost adoption and retention.
Provide technical support to Datadog's Premier customers via phone, chat, and tickets. Build customer relationships, reproduce issues, create documentation, and participate in health checks while working hybrid from the Denver office.
Provide technical support and troubleshooting for public sector customers using Datadog in highly regulated environments. Requires 5+ years SaaS support experience, cloud and networking expertise, and strong communication skills.
Serve as the primary strategic partner for High School, Club, or Youth accounts, driving onboarding, product adoption, retention, and expansion revenue. Requires 3 days/week in Lincoln, NE office.
Guide medium and large professional groups through SaaS onboarding with a focus on data migrations, insurance setups, and workflow optimization. Requires 2+ years in B2B SaaS onboarding or implementation.
Bilingual (English/Spanish) frontline support specialist handling customer inquiries via phone, email, SMS, and chat for education savings account programs. Requires 3+ years support experience and Zendesk proficiency.
Manage day-to-day operations and client relationships for strategic accounts in healthcare advertising. Drive renewals, upsells, campaign performance, and pre-sales planning while collaborating with Sales and Analytics teams.
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, trains staff, and mentors junior specialists. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
Provide real-time support to mobile clinicians via Slack, phone, and Zendesk while troubleshooting operational issues and coordinating projects in a fast-paced healthcare startup.
Lead and scale a customer support team at a B2B SaaS healthcare AI startup. Own SLAs, Zendesk tooling/automation, self-serve infrastructure, and use data to reduce support volume while coaching reps.
Own customer pilots, onboarding, and adoption for a B2B SaaS voice platform. Drive engagement, lead QBRs, and partner with AEs on expansion for enterprise accounts.
IT Analyst supporting employees, devices, and software at a cybersecurity company. Manages ticketing, hardware, onboarding, documentation, and compliance in Ann Arbor office. Requires 5+ years IT support experience and MacOS/cloud tools proficiency.
Lead and coach a team of Client Support Representatives, owning service metrics, escalations, and client experience quality in a hybrid SaaS environment.
Drive long-term value, adoption, and retention for a portfolio of enterprise accounts. Partner with executives and cross-functional teams to deliver strategic customer success using Gainsight and structured engagement programs.
Drive long-term customer value, adoption, and retention for a portfolio of Commercial accounts. Partner with executive stakeholders to ensure measurable business outcomes and act as a trusted advisor within a pod-based account team.
Own and operate Anthropic’s endpoint platform end-to-end: MDM infrastructure, device configuration-as-code, zero-touch provisioning, patching automation, and fleet telemetry for thousands of macOS/Windows/mobile devices. Partner with Security on hardening and compliance while ensuring developer experience.
Own strategy and execution for product support operations, building systems, automation, metrics, and tooling to reduce ticket volume and surface product insights. Requires 4-8 years in support operations with hands-on experience administering platforms like Zendesk or Intercom.
Senior Developer Success Engineer working directly with developers to debug infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. Requires 6+ years experience with Kubernetes, observability tools, and customer-facing roles.
Senior Workday Analyst configuring and optimizing Workday HCM modules (focus on Absence Management and Time Tracking) for a global tech company. Requires 5+ years HRIS experience with 3+ years hands-on Workday configuration.
Own and manage a book of mid-market customer relationships at Greenhouse, driving retention and expansion by building AI-powered workflows and translating customer goals into business outcomes.
Senior IT engineer owning AWS infrastructure, endpoint management (Jamf/Intune), ServiceNow administration, identity (Okta), and automation workflows for a remote-first company.
Technical Account Manager responsible for driving customer adoption, value realization, and success with Wiz's cloud security platform. Provide technical guidance, manage a book of enterprise customers, advocate for their needs internally, and support renewals/expansion.
Own post-sale growth for large enterprise accounts at Retool. Build executive relationships, identify expansion opportunities, run internal marketing programs, and partner with AEs to drive adoption and measurable business outcomes.
Systems Engineer responsible for evolving IT infrastructure with focus on identity & access management, endpoint management, security, compliance, and enterprise email deliverability using AWS, Okta, and automation platforms.
Own post-sale customer relationships, drive onboarding and project execution, triage support issues, and partner with sales and engineering on growth and feedback for a geospatial platform.
Trusted advisor managing a portfolio of enterprise accounts to maximize customer lifetime value, retention, and revenue realization for MongoDB's technical platform. Requires 5-7+ years in technical customer-facing roles with accountability for customer health and revenue.
Staff Technical Solution Engineer supporting secure GovCloud and air-gapped data/AI platform operations. Requires active TS/SCI clearance, 7+ years systems/cloud experience, IaC, Linux/containers, and on-site work in McLean, VA SCIF.
Drive customer adoption, retention, and growth for enterprise SaaS customers. Build strategic success plans, manage account health, and act as trusted advisor to maximize platform value.
Manage technical success for customers by resolving integration issues, providing guidance, and collaborating with engineering teams. Requires 5+ years in a customer-facing technical role and strong troubleshooting skills.
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, and trains staff. Requires 2-3 years of restaurant or technical support experience and up to 75% travel.
Own end-to-end post-sales implementation and onboarding for BioRender's new Graphing product. Design launch programs, migration support, and training resources while partnering with CSMs to drive customer activation and adoption.
Own and execute BioRender's webinar program and build formal training courses and certifications to drive platform adoption and user mastery. Requires 3+ years in customer education or enablement at a SaaS company plus a scientific background.
Lead Support organization across retail CX, advisor support, and operations. Manage global BPO partnerships, multimillion-dollar budget, quality standards, and cross-functional readiness for product and regulatory changes.
Senior Windows Systems Administrator managing day-to-day operations, security, and optimization of Microsoft infrastructure including Active Directory, MECM/SCCM, and hybrid cloud environments across AWS and GCP.
Coordinate break/fix activities, ticket management, vendor dispatches, and operational reporting across multiple data centers to maintain uptime and fast issue resolution. Requires data center operations experience and hardware knowledge.
Technical post-sales role advising enterprise customers on BI/analytics implementations, best practices, and solutions using Sigma's platform. Requires 10+ years BI experience and strong customer-facing technical skills.
Lead and scale a team of Implementation Managers responsible for customer onboarding from contract to 90 days. Own metrics, hiring, coaching, and cross-functional coordination for enterprise B2B SaaS launches.
Serve as a financial technology advisor to Brex's largest enterprise customers, owning account strategy from onboarding to renewal to drive adoption, retention, and expansion.
Serve as a financial technology advisor to Brex’s largest enterprise customers, owning account strategy, driving adoption and retention, and partnering with CFOs and finance teams to maximize platform value.
Serve as a financial technology advisor to Brex's largest enterprise customers, owning account strategy from onboarding to renewal to drive adoption, retention, and expansion.
Owns a portfolio of enterprise customers, driving onboarding, adoption, expansion, and renewal while serving as a trusted AI workflow advisor. Requires 6+ years in Customer Success or Enterprise SaaS with proven commercial ownership.
Technical Support Engineer providing end-to-end ownership of customer issues in a SaaS environment, including API troubleshooting, log analysis, and first-line support for mobile SDKs. Requires 3+ years experience, strong SQL skills, and experience with AI tools.
Provide concierge-quality support for Wrapbook's payroll platform, handling cases via email, chat, and phone while troubleshooting production workflows and escalating critical issues. Requires 2+ years in customer/technical support or film production admin roles, plus strong knowledge of film/TV workflows.
Own the full customer lifecycle for medical device manufacturers using Lumafield's CT scanning products. Drive onboarding, adoption, renewals, and expansion while translating technical success into business value.
Own the full customer lifecycle for Aerospace & Defense accounts, driving adoption, renewals, and expansion while serving as the trusted advisor translating technical success into business value.
Administer and configure Salesforce platform, manage security, integrations, and user support. Requires 3+ years experience, Salesforce Admin certification, and Sales/Service Cloud expertise.
Senior IT Specialist providing first-line technical support, managing tickets, onboarding/offboarding, and administering Okta, Intune, and Jamf in a remote-first SaaS environment. Requires 4-6 years of IT experience.
Provide Tier 1/2 corporate IT support, manage user accounts and SaaS tools, and ensure security/compliance for a fast-growing healthcare startup.
Customer Success Manager responsible for building, retaining, and growing a book of SMB customers at Closinglock. Own renewals, drive product adoption and ROI, build executive relationships, identify expansion opportunities, and serve as the voice of the customer internally.
Install and configure restaurant POS hardware onsite and virtually, conduct site surveys, troubleshoot networking issues, and train staff. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
Drive renewals and upsells for SMB security customers at a cybersecurity SaaS startup. Manage post-sale relationships, run health checks, and collaborate cross-functionally to boost adoption and retention.
Provide technical support to Datadog's Premier customers via phone, chat, and tickets. Build customer relationships, reproduce issues, create documentation, and participate in health checks while working hybrid from the Denver office.
Provide technical support and troubleshooting for public sector customers using Datadog in highly regulated environments. Requires 5+ years SaaS support experience, cloud and networking expertise, and strong communication skills.
Serve as the primary strategic partner for High School, Club, or Youth accounts, driving onboarding, product adoption, retention, and expansion revenue. Requires 3 days/week in Lincoln, NE office.
Guide medium and large professional groups through SaaS onboarding with a focus on data migrations, insurance setups, and workflow optimization. Requires 2+ years in B2B SaaS onboarding or implementation.
Bilingual (English/Spanish) frontline support specialist handling customer inquiries via phone, email, SMS, and chat for education savings account programs. Requires 3+ years support experience and Zendesk proficiency.
Manage day-to-day operations and client relationships for strategic accounts in healthcare advertising. Drive renewals, upsells, campaign performance, and pre-sales planning while collaborating with Sales and Analytics teams.
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, trains staff, and mentors junior specialists. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
Provide real-time support to mobile clinicians via Slack, phone, and Zendesk while troubleshooting operational issues and coordinating projects in a fast-paced healthcare startup.
Lead and scale a customer support team at a B2B SaaS healthcare AI startup. Own SLAs, Zendesk tooling/automation, self-serve infrastructure, and use data to reduce support volume while coaching reps.
Own customer pilots, onboarding, and adoption for a B2B SaaS voice platform. Drive engagement, lead QBRs, and partner with AEs on expansion for enterprise accounts.
IT Analyst supporting employees, devices, and software at a cybersecurity company. Manages ticketing, hardware, onboarding, documentation, and compliance in Ann Arbor office. Requires 5+ years IT support experience and MacOS/cloud tools proficiency.
Lead and coach a team of Client Support Representatives, owning service metrics, escalations, and client experience quality in a hybrid SaaS environment.
Drive long-term value, adoption, and retention for a portfolio of enterprise accounts. Partner with executives and cross-functional teams to deliver strategic customer success using Gainsight and structured engagement programs.
Drive long-term customer value, adoption, and retention for a portfolio of Commercial accounts. Partner with executive stakeholders to ensure measurable business outcomes and act as a trusted advisor within a pod-based account team.
Own and operate Anthropic’s endpoint platform end-to-end: MDM infrastructure, device configuration-as-code, zero-touch provisioning, patching automation, and fleet telemetry for thousands of macOS/Windows/mobile devices. Partner with Security on hardening and compliance while ensuring developer experience.
Own strategy and execution for product support operations, building systems, automation, metrics, and tooling to reduce ticket volume and surface product insights. Requires 4-8 years in support operations with hands-on experience administering platforms like Zendesk or Intercom.
Senior Developer Success Engineer working directly with developers to debug infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. Requires 6+ years experience with Kubernetes, observability tools, and customer-facing roles.
Senior Workday Analyst configuring and optimizing Workday HCM modules (focus on Absence Management and Time Tracking) for a global tech company. Requires 5+ years HRIS experience with 3+ years hands-on Workday configuration.
Own and manage a book of mid-market customer relationships at Greenhouse, driving retention and expansion by building AI-powered workflows and translating customer goals into business outcomes.
Senior IT engineer owning AWS infrastructure, endpoint management (Jamf/Intune), ServiceNow administration, identity (Okta), and automation workflows for a remote-first company.
Technical Account Manager responsible for driving customer adoption, value realization, and success with Wiz's cloud security platform. Provide technical guidance, manage a book of enterprise customers, advocate for their needs internally, and support renewals/expansion.
Own post-sale growth for large enterprise accounts at Retool. Build executive relationships, identify expansion opportunities, run internal marketing programs, and partner with AEs to drive adoption and measurable business outcomes.
Systems Engineer responsible for evolving IT infrastructure with focus on identity & access management, endpoint management, security, compliance, and enterprise email deliverability using AWS, Okta, and automation platforms.
Own post-sale customer relationships, drive onboarding and project execution, triage support issues, and partner with sales and engineering on growth and feedback for a geospatial platform.
Trusted advisor managing a portfolio of enterprise accounts to maximize customer lifetime value, retention, and revenue realization for MongoDB's technical platform. Requires 5-7+ years in technical customer-facing roles with accountability for customer health and revenue.
Staff Technical Solution Engineer supporting secure GovCloud and air-gapped data/AI platform operations. Requires active TS/SCI clearance, 7+ years systems/cloud experience, IaC, Linux/containers, and on-site work in McLean, VA SCIF.
Drive customer adoption, retention, and growth for enterprise SaaS customers. Build strategic success plans, manage account health, and act as trusted advisor to maximize platform value.
Manage technical success for customers by resolving integration issues, providing guidance, and collaborating with engineering teams. Requires 5+ years in a customer-facing technical role and strong troubleshooting skills.
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, and trains staff. Requires 2-3 years of restaurant or technical support experience and up to 75% travel.
Own end-to-end post-sales implementation and onboarding for BioRender's new Graphing product. Design launch programs, migration support, and training resources while partnering with CSMs to drive customer activation and adoption.
Own and execute BioRender's webinar program and build formal training courses and certifications to drive platform adoption and user mastery. Requires 3+ years in customer education or enablement at a SaaS company plus a scientific background.
Lead Support organization across retail CX, advisor support, and operations. Manage global BPO partnerships, multimillion-dollar budget, quality standards, and cross-functional readiness for product and regulatory changes.
Senior Windows Systems Administrator managing day-to-day operations, security, and optimization of Microsoft infrastructure including Active Directory, MECM/SCCM, and hybrid cloud environments across AWS and GCP.
Coordinate break/fix activities, ticket management, vendor dispatches, and operational reporting across multiple data centers to maintain uptime and fast issue resolution. Requires data center operations experience and hardware knowledge.
Technical post-sales role advising enterprise customers on BI/analytics implementations, best practices, and solutions using Sigma's platform. Requires 10+ years BI experience and strong customer-facing technical skills.
Lead and scale a team of Implementation Managers responsible for customer onboarding from contract to 90 days. Own metrics, hiring, coaching, and cross-functional coordination for enterprise B2B SaaS launches.
Serve as a financial technology advisor to Brex's largest enterprise customers, owning account strategy from onboarding to renewal to drive adoption, retention, and expansion.
Serve as a financial technology advisor to Brex’s largest enterprise customers, owning account strategy, driving adoption and retention, and partnering with CFOs and finance teams to maximize platform value.
Serve as a financial technology advisor to Brex's largest enterprise customers, owning account strategy from onboarding to renewal to drive adoption, retention, and expansion.
Owns a portfolio of enterprise customers, driving onboarding, adoption, expansion, and renewal while serving as a trusted AI workflow advisor. Requires 6+ years in Customer Success or Enterprise SaaS with proven commercial ownership.
Technical Support Engineer providing end-to-end ownership of customer issues in a SaaS environment, including API troubleshooting, log analysis, and first-line support for mobile SDKs. Requires 3+ years experience, strong SQL skills, and experience with AI tools.
Provide concierge-quality support for Wrapbook's payroll platform, handling cases via email, chat, and phone while troubleshooting production workflows and escalating critical issues. Requires 2+ years in customer/technical support or film production admin roles, plus strong knowledge of film/TV workflows.
Own the full customer lifecycle for medical device manufacturers using Lumafield's CT scanning products. Drive onboarding, adoption, renewals, and expansion while translating technical success into business value.
Own the full customer lifecycle for Aerospace & Defense accounts, driving adoption, renewals, and expansion while serving as the trusted advisor translating technical success into business value.
Administer and configure Salesforce platform, manage security, integrations, and user support. Requires 3+ years experience, Salesforce Admin certification, and Sales/Service Cloud expertise.
Senior IT Specialist providing first-line technical support, managing tickets, onboarding/offboarding, and administering Okta, Intune, and Jamf in a remote-first SaaS environment. Requires 4-6 years of IT experience.
Provide Tier 1/2 corporate IT support, manage user accounts and SaaS tools, and ensure security/compliance for a fast-growing healthcare startup.