Customer Enablement Manager
The Customer Enablement Manager will drive adoption and measurable value for strategic customers through tailored enablement plans, training, product expertise, and stakeholder engagement. The role requires at least four years of customer-facing SaaS experience and strong consultative communication skills.
About the job
Responsibilities
- Manage the adoption journey for a portfolio of large, strategic customers, aligning engagement with customer goals and success metrics.
- Use product data and customer insights to develop proactive engagement strategies that drive measurable value.
- Create bespoke enablement plans tailored to each customer.
- Share best practices, use cases, and product expertise to help teams maximize the value of Figma.
- Build trusted relationships with stakeholders ranging from individual contributors to senior leaders.
- Identify and empower internal champions who can advocate for Figma and drive organizational adoption.
- Collaborate with Account Executives on account reviews, expansion opportunities, renewal risk mitigation, and account strategy.
- Deliver live and scalable training tailored to customer maturity and needs.
- Partner with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to support customer success.
Requirements
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or another relevant customer-facing SaaS role.
- Excellent communication skills and the ability to connect with a wide range of customer personas.
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
- Demonstrated ability to drive impactful outcomes, adapt to evolving customer needs, and collaborate effectively with cross-functional teams.
Nice-to-haves
- Experience using Figma or other design and collaboration tools.
- Background in UX/UI, Design Operations, or Frontend Development.
Skills
SaaS, Customer Success, Technical Account Management, Customer Enablement, Account Management, Product Adoption, Account Reviews, Customer Training, Ux/Ui, Frontend Development
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