Business Travel Consultant - English Speaking

Provides frontline travel support for air, rail, hotel, and car bookings while resolving customer issues across chat, calls, and email. Requires 5+ years of travel consulting experience, 3+ years with a GDS, fluent English, and strong customer-service and troubleshooting skills.

About the job

Responsibilities

Provide travel support through chat, calls, and email.
Maintain current knowledge of suppliers, destinations, and travel systems.
Assess customer needs, urgency, and preferences.
Handle hotel, flight, car, and rail bookings accurately.
Guide customers through self-service options on the Navan platform and app.
Respond promptly and meet SLA expectations.
Follow company and customer policies and global compliance requirements.
Provide stakeholders with feedback on goals and key processes.
Participate in team meetings covering products, suppliers, and industry updates.
Maintain attendance, complete assigned training, and meet performance metrics.

Requirements

5+ years of experience as a travel consultant covering air, rail, and hotel bookings.
3+ years of experience with a GDS; Sabre, Amadeus, or Galileo experience is mandatory.
Fluency in English.
Experience in a contact center or customer-facing role.
Comfortable working with Gmail, Zendesk, Slack, and Salesforce.
Availability for rotating shifts Monday through Sunday, between 7 AM and 11 PM.
Ability to multitask, resolve urgent matters quickly, troubleshoot independently, and communicate empathetically and professionally.