Customer Value Architect III
Advises a portfolio of B2B SaaS customers on adoption, product usage, and measurable ROI from Mixpanel. The role requires strong stakeholder management, technical translation skills, AI or agentic tooling experience, and close partnership with account and renewal teams.
About the job
Responsibilities
- Own account value plans, connecting Mixpanel purchases to measurable customer outcomes.
- Build relationships with business and technical stakeholders and align product capabilities to customer priorities.
- Run discovery and turn customer insights into adoption plans and internal updates.
- Partner with Account Executives on expansion and renewal counterparts on renewal execution.
- Lead enablement sessions on dashboard design, funnel analysis, and retention modeling.
- Monitor usage and health signals; lead business reviews and identify adoption risks.
- Recommend underused features and contracted capabilities.
- Triage product questions and issues, resolving or routing them appropriately.
- Develop a point of view on customer AI maturity and help customers use Mixpanel AI with product data.
- Coordinate escalations with GTM, Product, and Engineering and share best practices with the team.
Requirements
- Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
- Relationship management across business and technical stakeholders.
- Ability to translate technical concepts, data models, and product metrics for nontechnical stakeholders.
- Experience connecting product usage to customer outcomes and ROI.
- Experience creating and executing adoption plans tied to customer goals.
- Hands-on experience with AI or agentic tooling, such as MCP-based workflows or LLM copilots.
- Collaborative approach to cross-functional work.
- Strong prioritization and judgment.
Nice-to-haves
- Background in product analytics, growth, or data-driven product development.
- Technical advisory or professional services experience.
- Familiarity with analytics instrumentation, event tracking, or data tooling.
Compensation and Benefits
- Comprehensive medical, vision, and dental care.
- Mental wellness benefit.
- Generous vacation policy and additional company holidays.
- Enhanced parental leave.
- Volunteer time off.
- US benefits including pre-tax benefits, 401(k), wellness benefit, and holiday break.
Skills
Mixpanel, Product Analytics, Customer Success, B2B SaaS, Dashboard Design, Funnel Analysis, Retention Modeling, Artificial Intelligence, Mcp, Llm Copilots, Data Models, Event Tracking, Analytics Instrumentation, ROI Analysis
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