Senior Director, IT
Leads Crusoe’s global IT organization across service desk, systems engineering, and enterprise technology. The role owns IT operations, enterprise systems, security-related access controls, technology strategy, budgets, vendors, and team scaling, requiring 10+ years of IT and enterprise systems experience.
About the job
Responsibilities
- Own global IT operations and service delivery, including SLAs, escalation models, and operational metrics.
- Lead the Service Desk, Systems Engineering, and Enterprise Technology functions, including Director-level direct reports.
- Manage the enterprise systems portfolio, including ERP, CRM, supply chain, and other business systems.
- Define and own the multi-year enterprise technology roadmap, including architecture, build-versus-buy decisions, automation, and AI adoption.
- Champion AI adoption across IT operations to automate workflows, increase team capacity, and reduce manual effort.
- Oversee identity and access management, including directory services, SSO, MFA, role-based access controls, and IT asset management.
- Develop and manage annual IT budgets and vendor performance.
- Direct IT buildouts for new locations and manage onboarding and offboarding processes.
- Establish governance for change management, access controls, and system reliability.
Requirements
- 10+ years of experience across IT operations and enterprise systems.
- 5+ years leading multi-function IT or enterprise technology organizations.
- Experience owning Service Desk, Systems Engineering, and Enterprise Technology functions.
- Extensive experience implementing and managing ERP platforms and enterprise business systems at scale.
- Expertise in identity and access management, device management, endpoint platforms, system integrations, and APIs.
- Experience building and scaling teams, hiring leaders, and creating structure in a high-growth environment.
- Experience in manufacturing, construction, or data center environments and in compliance-regulated environments such as SOX or SOC 2.
- Experience managing IT budgets, vendor relationships, build-versus-buy decisions, and AI initiatives.
- Executive presence and ability to communicate technology strategy, risk, and investment tradeoffs to C-suite leadership.
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
- Ability to pass a background check.
Nice-to-Haves
- Experience at an infrastructure, cloud, or AI company that builds physical infrastructure at scale.
- Experience leading technology modernization or transformation initiatives.
- Familiarity with hybrid infrastructure environments, including public and private cloud.
- MBA or equivalent business strategy experience.
Compensation & Benefits
- Compensation range of $200,000–$250,000 plus bonus.
- Restricted Stock Units included in all offers.
- Paid time off, paid holidays, and leave of absence programs.
- Comprehensive health, dental, and vision insurance.
- Employer HSA contributions.
- Paid parental leave, paid life insurance, and short- and long-term disability.
- Professional development and tuition reimbursement.
- Mental health and wellness support.
- Commuter benefits, cell phone stipend, and 401(k) plan with company match up to 4% of salary.
- Volunteer time off, global travel insurance, emergency assistance, daily meals allowance, and location-specific perks.
Skills
ERP, CRM, Supply Chain Management, Identity And Access Management, SSO, MFA, Endpoint Management, APIs, Systems Integration, Public Cloud, Private Cloud, Sox, SOC 2, It Service Management, AI Automation
Similar jobs
IT Support jobs
Clickhouse
United States
Leads the strategy, architecture, governance, and hands-on evolution of a global People Systems ecosystem centered on Workday. Requires 10+ years of HRIS or People Systems experience, deep Workday expertise, and the ability to lead cross-functional initiatives and vendors.
Docker
United States
Leads Docker’s global IT organization, setting strategy while overseeing help desk services, enterprise applications, devices, and employee productivity tooling. Requires 12+ years of IT leadership experience, SaaS/cloud expertise, and a bachelor’s degree.
Instacart
San Francisco, CA
Leads a multidisciplinary IT Operations organization spanning support, logistics, and AV/executive services for a large technology company. The role requires management experience across 20+ employees, substantial IT budget ownership, organizational-change leadership, and familiarity with enterprise tooling and AI-enabled support.
Harvey
San Francisco, CALeads internal IT operations, systems and network engineering, endpoint and identity platforms, office infrastructure, and media technology while building teams and operational strategy. Requires 10+ years in IT operations or infrastructure, leadership experience, and a security-first approach.
Quindar
Denver, CO
Leads and scales a hands-on corporate IT function covering support, endpoints, identity, enterprise applications, office technology, and compliance controls. Requires corporate IT leadership experience, strong customer-service execution, and the ability to manage people and projects while remaining technically engaged.