Senior Director, IT
Leads Docker’s global IT organization, setting strategy while overseeing help desk services, enterprise applications, devices, and employee productivity tooling. Requires 12+ years of IT leadership experience, SaaS/cloud expertise, and a bachelor’s degree.
About the job
Responsibilities
- Set the mission, vision, and multi-year strategy for Docker’s Information Technology organization.
- Build a metrics-driven, business-focused IT organization with continual service improvement practices.
- Lead enterprise-wide help desk services, application management, device lifecycle logistics, and employee productivity tooling.
- Assess, architect, and right-size the applications footprint to enable connected systems, trusted information flow, and proactive decision-making.
- Establish relationships with technical leaders and business executives to align IT services with business needs.
- Anticipate and address technology debt, technical dependencies, and future scaling requirements.
- Develop service workflows, key performance indicators, service-level agreements, and real-time operational metrics.
- Motivate teams, promote technical advancements and best practices, and drive timely program execution.
- Optimize IT practices and solutions for internal and external customer impact.
- Partner with executives to identify how IT can support business and financial goals.
- Ensure employees receive workstations, accessories, and other IT productivity tools with high-quality service levels.
Requirements
- 12+ years of global IT leadership experience, preferably in a fast-moving technology startup.
- Ability to conceptualize long-term business goals and develop processes to achieve them.
- Ability to formulate high-level strategy, translate it into tactical plans, and execute those plans.
- AI- and automation-first mindset, including proactively consolidating and managing systems and knowledge.
- Strong communication and interpersonal skills.
- Bachelor’s degree in computer science, information technology, engineering, or a related field.
Nice to Have
- Master’s degree.
- Experience with modern SaaS and cloud-based infrastructures.
- Experience implementing and scaling enterprise application ecosystems.
Compensation
- United States base salary: $207,550–$296,500, plus equity.
- Technology stipend equivalent to US$100 net per month.
- Equity for all full-time employees.
- Benefits include medical coverage, retirement benefits, paid holidays, paid parental leave, paid time off, and learning and development support; offerings vary by country.
Skills
It Leadership, SaaS, Cloud Infrastructure, Enterprise Applications, Service-Level Agreements, It Service Management, Automation, Artificial Intelligence, Systems Integration, Help Desk Services, Device Lifecycle Management, Kpi Development
Similar jobs
IT Support jobs
Instacart
San Francisco, CA
Leads a multidisciplinary IT Operations organization spanning support, logistics, and AV/executive services for a large technology company. The role requires management experience across 20+ employees, substantial IT budget ownership, organizational-change leadership, and familiarity with enterprise tooling and AI-enabled support.
Crusoe
San Francisco, CA
Leads Crusoe’s global IT organization across service desk, systems engineering, and enterprise technology. The role owns IT operations, enterprise systems, security-related access controls, technology strategy, budgets, vendors, and team scaling, requiring 10+ years of IT and enterprise systems experience.
Clickhouse
United States
Leads the strategy, architecture, governance, and hands-on evolution of a global People Systems ecosystem centered on Workday. Requires 10+ years of HRIS or People Systems experience, deep Workday expertise, and the ability to lead cross-functional initiatives and vendors.
Harvey
San Francisco, CALeads internal IT operations, systems and network engineering, endpoint and identity platforms, office infrastructure, and media technology while building teams and operational strategy. Requires 10+ years in IT operations or infrastructure, leadership experience, and a security-first approach.
Quindar
Denver, CO
Leads and scales a hands-on corporate IT function covering support, endpoints, identity, enterprise applications, office technology, and compliance controls. Requires corporate IT leadership experience, strong customer-service execution, and the ability to manage people and projects while remaining technically engaged.