Director, IT Operations
Leads a multidisciplinary IT Operations organization spanning support, logistics, and AV/executive services for a large technology company. The role requires management experience across 20+ employees, substantial IT budget ownership, organizational-change leadership, and familiarity with enterprise tooling and AI-enabled support.
About the job
Responsibilities
- Lead the IT Operations organization across IT Support, IT Logistics, and AV & Executive Support through three managers and approximately 20 employees.
- Set the strategic vision and operating model for IT Operations, aligning priorities with company objectives and using data to guide decisions, service performance, and leadership reporting.
- Deploy AI-powered IT support within existing employee tools to reduce friction and improve resolution times.
- Improve international IT logistics, including hardware shipping and provisioning as the company expands outside North America.
- Partner with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and strengthen corporate security standards.
- Drive innovation and deliver at least one industry-leading end-user initiative annually.
Requirements
- Experience leading a large, multidisciplinary IT operations team covering IT support, logistics, and AV or executive support at a mid-to-large technology company.
- Experience managing teams of 20 or more across multiple IT functions, including managers, with success hiring, developing, and retaining talent.
- Experience owning IT budgets of $5 million or more, including hardware, licensing, and vendor spending.
- Demonstrated ability to lead organizational change and innovation.
- Transparent, trust-based leadership with senior stakeholders, including C-suite leaders.
Nice-to-Haves
- Familiarity with Okta, Google Workspace, Slack, and Risotto.
- Experience leading IT operations through an IPO, rapid growth, M&A, or international expansion.
- Experience integrating AI or automation into IT service delivery and end-user support workflows.
Compensation
- San Francisco base salary: $215,000–$227,000 USD.
- Eligible for a new-hire equity grant and annual refresh grants.
Skills
It Operations, It Support, It Logistics, Av Support, Executive Support, Okta, Google Workspace, Slack, Risotto, AI Automation, Vendor Management, Budget Management
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