Senior Claims Operations Specialist

Responsibilities

• Create initial loss reports and assist with claims processes for Lyft Healthcare, Bikes, and Scooters.
• Respond to customer inquiries related to claims and request additional information when needed.
• Manage and coordinate accident-related next steps, including missing claim searches, adjuster contacts, and customer experience improvements.
• Coordinate with cross-functional teams on claims processes, system updates, and customer experience.
• Gather investigative materials and provide general support to adjusters and internal claims teams.
• Develop written and oral communications and reports for management.
• Support Risk, Safety, Bikes & Scooters, Express Drive, Legal, Lyft Rentals, and Finance teams on insurance claims.
• Facilitate continuous feedback and idea sharing across teams and stakeholders.
• Assist with special projects, including auditing and data reconciliation.
• Pursue broader insurance knowledge and cross-training.

Requirements

• 2+ years of experience handling and resolving customer support issues, ideally in a safety or claims environment.
• Empathy and sensitivity when supporting the community.
• High standards, integrity, and sound judgment.
• Excellent listening, communication, verbal, and written documentation skills.
• Comfort working in a fast-paced, rapidly changing environment.
• Ability to prioritize multiple assignments.
• Strong collaboration skills with peers and cross-functional teams.

Benefits

• Medical, dental, and vision insurance options.
• Mental health, family-building, childcare, and pet benefits.
• 401(k) plan with company match.
• Paid holidays and paid time off.
• 18 weeks of paid parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.
• Base pay range of $50,180–$62,730 for the Nashville area, excluding potential equity, bonus, and benefits.