Business Travel Consultant - French
Provides multilingual travel support by managing air, rail, hotel, and other bookings while resolving urgent traveler issues across chat, phone, and email. Requires 5+ years of travel consulting experience, GDS expertise, and fluency in English and French.
About the job
Responsibilities
- Provide travel support through chat, calls, and email.
- Assess customer needs, urgency, and preferences.
- Handle hotel, flight, car, and rail bookings accurately.
- Guide customers through self-service options on the Navan platform and app.
- Meet response-time and SLA expectations.
- Maintain current knowledge of suppliers, destinations, systems, and travel-industry best practices.
- Follow company and customer policies and global compliance requirements.
- Share feedback with product, design, engineering, and other stakeholders.
- Participate in team meetings covering products, suppliers, and industry updates.
- Complete assigned training and meet attendance and performance expectations.
Requirements
- 5+ years of experience as a travel consultant handling air, rail, and hotel bookings.
- 3+ years of experience with a GDS such as Sabre, Amadeus, or Galileo.
- Fluency in English and French.
- Experience in a contact center or other customer-facing role.
- Comfortable using Gmail, Zendesk, Slack, and Salesforce.
- Availability for rotating shifts Monday through Sunday between 7 AM and 11 PM.
- Ability to multitask, resolve urgent matters quickly, troubleshoot independently, and communicate empathetically and professionally in writing and verbally.
Skills
Sabre, Amadeus, Galileo, Gmail, Zendesk, Slack, Salesforce, Travel Booking, Customer Service
Similar jobs
Customer Support jobs
Navan
Portugal
Provides out-of-hours business travel support for customers in Portugal, handling air, rail, hotel, and car bookings through customer service channels. Requires 5+ years of travel consulting experience, 3+ years with a GDS, fluent English, and comfort with rotating shifts.
Harvey
Remote
Owns Harvey’s BPO customer-support partnership, including vendor performance, workforce management, quality, enablement, routing, and scalable workflows. The role requires hands-on Zendesk expertise, strong program management, AI fluency, and a track record of holding outsourced providers accountable to support outcomes.
Atlas
Remote
Provides high-touch, real-time support for complex luxury travel and lifestyle requests, coordinating bookings and external partners for discerning members. Requires 2–4 years of luxury travel, concierge, or lifestyle-management experience, strong global travel knowledge, discretion, and excellent written communication.
Grow Therapy
Remote
Supports clients and therapists by troubleshooting billing and platform issues, explaining insurance benefits, and advocating for a strong customer experience. Requires one year of multi-payer insurance experience, medical terminology knowledge, benefits-verification tools, and comfort working independently in a remote environment.