Business Travel Consultant - Out of Hours

Provides out-of-hours business travel support for customers in Portugal, handling air, rail, hotel, and car bookings through customer service channels. Requires 5+ years of travel consulting experience, 3+ years with a GDS, fluent English, and comfort with rotating shifts.

About the job

Responsibilities

Provide travel support via chat, calls, and email.
Maintain current knowledge of suppliers, destinations, and systems.
Assess customer needs, urgency, and preferences.
Handle hotel, flight, car, and rail bookings accurately.
Guide customers through self-service options on the Navan platform and app.
Respond promptly while meeting SLA expectations.
Follow company and customer policies and global compliance requirements.
Provide stakeholders with feedback on goal progress and key processes.
Participate in team meetings covering products, suppliers, and industry updates.
Stay current on travel industry best practices.
Maintain attendance, complete assigned training, and meet performance metrics.

Requirements

5+ years of experience as a travel consultant covering air, rail, and hotel bookings.
3+ years of experience with a GDS; Sabre, Amadeus, or Galileo experience is mandatory.
Fluency in written and spoken English.
Experience in a contact center or other customer-facing role.
Comfortable working rotating shifts Monday through Sunday, including hours covering US time zones.
Able to multitask, resolve urgent matters quickly, and troubleshoot issues independently.
Empathetic, professional, and an excellent verbal and written communicator.