Enterprise Customer Success Manager — East

Responsibilities

• Build and maintain relationships with decision-makers and influencers across high-value enterprise accounts.
• Use analytics and business intelligence expertise to help customers optimize their use of Sigma Computing’s platform and derive actionable insights.
• Develop strategies to maximize net dollar retention through upselling, cross-selling, proactive engagement, and churn reduction.
• Advocate with the product team for features, enhancements, and integrations that improve customer satisfaction and retention.
• Develop and execute customer success plans aligned with business goals.
• Design and deliver training sessions, webinars, and workshops to increase product adoption and engagement.

Requirements

• Bachelor’s or master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in customer success, account management, or consultative roles within SaaS, analytics, or business intelligence.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Demonstrated ability to manage and grow customer accounts, with a focus on net dollar retention.
• Fluent Spanish and business-level customer communication ability.
• Understanding of enterprise data architecture, including data lakes, data warehouses, and hybrid cloud environments.
• Experience with SQL, ETL, data visualization tools, cloud-based analytics platforms, and production business intelligence solutions.
• Startup experience.

Preferred Technologies

• Snowflake
• Databricks
• Amazon Redshift
• Google BigQuery

Compensation and Benefits

• Base salary range: $132k–$165k annually.
• Variable pay based on goal achievement.
• Stock options and comprehensive benefits.
• Equity, health benefits, flexible time off, paid bonding time, 401(k) options, commuter and FSA benefits, lunch program, and a dog-friendly office.