Enterprise Customer Success Manager - Central

Responsibilities

• Build and maintain relationships with decision-makers and influencers in high-value enterprise accounts.
• Guide customers in optimizing their use of Sigma Computing’s analytics and business intelligence platform.
• Develop strategies to improve net dollar retention through upselling, cross-selling, and churn reduction.
• Advocate for customer-requested features, enhancements, and integrations.
• Create and execute customer success plans aligned with business goals.
• Design and deliver training sessions, webinars, and workshops to increase product adoption and engagement.

Requirements

• Bachelor’s or master’s degree in business, analytics, computer science, or a related field.
• 7+ years of experience in customer success, account management, or consultative roles within SaaS, analytics, or business intelligence.
• Experience navigating complex enterprise sales environments with multiple stakeholders.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage and grow customer accounts, with a focus on net dollar retention.

Nice-to-Haves

• Experience with SQL, data visualization tools, and cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Compensation and Benefits

• Base salary range: $132k–$165k annually.
• Variable pay based on goal achievement.
• Stock options and comprehensive benefits package.
• Generous health benefits.
• Flexible time off policy.
• Paid bonding time for all new parents.
• Traditional and Roth 401(k).
• Commuter and FSA benefits.
• Lunch program.
• Dog-friendly office.