Enterprise Customer Success Manager

Responsibilities

• Build and maintain relationships with decision-makers and influencers across high-value enterprise accounts.
• Use analytics and business intelligence expertise to help customers optimize their use of Sigma’s platform and derive actionable insights.
• Develop strategies to maximize net dollar retention through upselling, cross-selling, proactive engagement, and churn reduction.
• Advocate for customer needs with the product team, including features, enhancements, and integrations.
• Develop and execute customer success plans aligned with business goals.
• Design and deliver training sessions, webinars, and workshops to increase product adoption and engagement.

Requirements

• Bachelor’s or master’s degree in business, analytics, computer science, or a related field.
• 7+ years of experience in customer success, account management, or consultative roles within SaaS, analytics, or business intelligence.
• Experience navigating complex enterprise sales environments with multiple stakeholders and priorities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage and grow customer accounts, with a focus on net dollar retention.

Nice to Have

• SQL, data visualization tools, and cloud analytics platforms such as Snowflake, Databricks, Amazon Redshift, or BigQuery.
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Compensation & Benefits

• Base salary range: $132k–$165k annually.
• Variable pay based on goal achievement.
• Stock options.
• Health benefits.
• Flexible time off.
• Paid bonding time for new parents.
• Traditional and Roth 401(k).
• Commuter and FSA benefits.
• Lunch program.
• Dog-friendly office.