Customer Value Architect
Advises B2B SaaS customers on adopting Mixpanel, connecting product usage to measurable business outcomes, ROI, and renewal readiness. The role builds stakeholder relationships, leads enablement, monitors account health, and applies AI and analytics expertise in partnership with account and internal teams.
About the job
Responsibilities
- Help own value plans for a book of accounts, connecting customers’ business problems to measurable outcomes.
- Build relationships with business and technical stakeholders and align Mixpanel capabilities to customer priorities.
- Support discovery, update adoption plans, and connect product usage to customer outcomes and ROI.
- Partner with Account Executives on expansion and renewal counterparts on renewal execution, using adoption evidence.
- Lead enablement and best-practice sessions on dashboard design, funnel analysis, and retention modeling.
- Monitor usage and health signals, support business reviews, identify adoption risks, and recommend underused features.
- Triage product questions, resolve issues where possible, and route escalations appropriately.
- Develop a point of view on customers’ AI maturity and help them use Mixpanel AI with product data.
- Coordinate with GTM, Product, and Engineering on escalations and share customer insights.
Requirements
- Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
- Experience building relationships across business and technical stakeholders.
- Ability to translate technical concepts, data models, and product metrics for non-technical stakeholders.
- Growing experience connecting product usage to customer outcomes and ROI.
- Experience supporting adoption plans tied to broader customer goals.
- Hands-on experience with AI or agentic tooling, such as MCP-based workflows or LLM copilots.
- Collaborative approach to cross-functional account work.
- Good judgment in prioritizing accounts and actions.
Nice-to-haves
- Background in product analytics, growth, or data-driven product development.
- Experience in technical advisory or professional services.
- Familiarity with analytics instrumentation, event tracking, or data tooling.
Benefits
- Comprehensive medical, vision, and dental care.
- Mental wellness benefit.
- Generous vacation policy and additional company holidays.
- Enhanced parental leave.
- Volunteer time off.
- US pre-tax benefits, including 401(k), wellness benefit, and holiday break.
Skills
Mixpanel, Product Analytics, Funnel Analysis, Retention Modeling, Dashboard Design, AI, Mcp, Llm Copilots, Data Models, Product Metrics, Analytics Instrumentation, Event Tracking, Data Tooling
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