Activation Specialist
The Activation Specialist guides new customers through LangSmith onboarding, integrations, evaluations, and production readiness while coordinating with GTM, Product, and Engineering. The role requires 2–4 years of customer-facing experience, strong organization and communication, and curiosity about AI and developer tools.
About the job
Responsibilities
- Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
- Guide customers through LangSmith setup and production-readiness topics, including security, organization design, workload isolation, and integrations.
- Partner with GTM, Product, Engineering, and LangChain specialists to unblock customers and coordinate deeper support.
- Help customers build evaluation workflows, define success criteria, and debug production traces independently.
- Route customers to resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
- Surface customer friction to Product and Engineering and track activation metrics.
Requirements
- 2–4 years of experience in a customer-facing role such as support, customer success, account management, or onboarding.
- Strong desire to work directly with customers and build trusted relationships.
- Excellent organization and follow-through.
- Proactive approach to learning tools, solving problems, and taking hands-on ownership.
- Clear, friendly written and verbal communication.
- Curiosity about technology and AI, with willingness to learn technical concepts.
Nice to Have
- Customer onboarding experience at a SaaS company.
- Familiarity with SSO, SCIM, ABAC, and workload isolation.
- Exposure to developer tools, observability, evaluations, or AI/LLM workflows.
Compensation & Benefits
- Competitive compensation including base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
- Medical, dental, and vision coverage.
- Flexible vacation.
- 401(k) plan.
- Meals on in-office days in the US.
Skills
Langsmith, LangGraph, Sdk Integration, Customer Onboarding, SSO, SCIM, Abac, Workload Isolation, Observability, Evaluations, Ai/Llm Workflows
Similar jobs
Customer Success jobs
Sleeper
United States
Customer Success Associate supporting Sleeper's sports gaming platform (Sleeper Picks DFS product) on night shift. Responsibilities include user support via multiple channels, fraud review, feedback collection, and collaboration with internal teams. Requires 2+ years customer support experience, strong communication, empathy, and availability for nights/weekends/holidays.
GovDash
United States
Owns customer onboarding from signed deal through early adoption, including discovery, implementation, training, migration, and handoff to Account Management. Requires 2+ years of proposal development or capture experience and strong client communication skills.
Tigerdata
United States
Own a portfolio of technical B2B SaaS customers, driving onboarding, adoption, retention, expansion, and advocacy. The role requires at least two years of customer success experience, technical fluency with databases or infrastructure, and the ability to engage both executive and engineering stakeholders.
Forge
Sioux Falls, SDCustomer Success Specialist supporting clients with self-directed retirement accounts via phone, chat, and email. Requires 2+ years customer service experience, strong communication skills, and ability to solve complex issues.
Okta
Chicago, IL
Supports customers in adopting and securely using Auth0 and related identity technologies through proactive outreach, technical guidance, webinars, and cross-functional programs. The role is designed for new graduates with strong communication, analytical skills, and foundational knowledge of IAM, SaaS, cloud infrastructure, and security.