Partner with enterprise customers to guide AI agent deployments from scoping through adoption, acting as a strategic advisor while collaborating with Product and Engineering to influence the roadmap. Requires 4+ years of technical B2B SaaS customer experience and strong stakeholder management skills.
Lead end-to-end deployments of AI agents for healthcare clients, owning relationships and driving ROI. Requires 2+ years in customer success, consulting, or similar client-facing roles with strong analytical and communication skills.
Lead end-to-end deployments of AI denial management solutions, owning customer relationships, building executive deliverables, and driving ROI outcomes for healthcare clients. Requires 2+ years client-facing experience and strong analytical and communication skills.
Drive provider success on the Zocdoc platform by onboarding practices, driving feature adoption, and maximizing performance through consultative account management and upselling. Requires 1-2 years of SDR, customer success, or account management experience.
Lead implementation, adoption, retention and expansion for ~50 mid-market SLED customers using Skydio's autonomous drone solutions, working remotely with 20%+ travel.
Partner with enterprise customers throughout their lifecycle as a trusted technical advisor, delivering onboarding, data architecture, governance, and ROI-focused analytics strategies using Mixpanel.
Senior TAM driving adoption and value realization for strategic cloud security customers. Acts as technical advisor, manages complex enterprise accounts, and bridges customer needs with Product, Engineering, and Sales.
Own post-sales technical strategy and drive adoption for top FinTech customers at Plaid. Act as the primary technical advocate, manage integrations, and translate customer feedback into product insights.
Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.
Technical Account Manager focused on Workforce Identity solutions, serving as trusted advisor for enterprise customers to drive Okta adoption, resolve complex technical issues, and expand security posture across IAM, IGA, and PAM use cases.
Drive adoption, retention, and expansion of legal tech solutions for law firm clients. Manage onboarding, utilization, and upsells while maintaining 90%+ retention and satisfaction scores.
First Senior CX Manager building and leading the customer support function at an AI-native payroll platform. Own team, processes, SLAs, and escalations while driving resolution of complex payroll issues.
Lead and scale post-sale customer experience at an AI manufacturing platform. Own strategic enterprise accounts while building a high-performing CS team and defining CS processes.
Own end-to-end deployment and adoption of Encord for enterprise AI customers, guiding technical teams and driving retention and expansion. Requires 2-8 years in post-sales or technical customer-facing roles with strong project management and commercial instincts.
Leads customer delivery for Scale AI's public sector engagements in Germany. Manages relationships, scopes agentic workflow use cases, and drives cross-functional execution with an active TS/SCI clearance.
Own and lead a portfolio of strategic Enterprise accounts (2,501+ employees), driving executive alignment, long-term value realization, and durable net revenue retention as a senior security advisor to CISOs.
Lead and scale a team of Customer Success Managers supporting Enterprise accounts, driving retention, growth, and operational excellence in a metrics-driven environment. Requires 4+ years in CS or account management with people management experience.
Drive AI adoption, renewals, and expansion for named mid-market accounts at Notion. Own the end-to-end customer journey, lead AI workshops, and partner with AEs on growth strategy.
Lead implementation, adoption, retention, and expansion for ~20 Public Safety/SLED enterprise accounts. Drive onboarding, QBRs, and proactive support while partnering with Product, Engineering, and Sales.
Lead a team of 5 CSMs managing Checkr's largest strategic accounts. Drive retention, expansion, and executive relationships while mentoring the team and collaborating cross-functionally.
Dedicated TAM supporting U.S. Military (Air Force preferred) accounts. Builds trusted advisor relationships, provides Zero Trust architectural guidance, drives adoption, and serves as primary liaison for post-sales technical and business issues.
Own and scale a portfolio of AI-native customer success programs across activation, adoption, expansion, and retention for Claude products. Build agents, digital journeys, webinars, cohorts, and communities that drive measurable outcomes without 1:1 account management.
Own end-to-end customer onboarding from contract to graduation for an AI-native payroll platform. Drive activation KPIs (time to first payroll, 90%+ graduation rate) while managing tiered implementations across startups to 200+ employee companies.
Own end-to-end onboarding for new customers at an AI voice agent startup serving trades businesses. Customize AI workflows, train users, and drive early adoption success.
Lead post-sale customer engagement for a cloud cost transparency platform, owning onboarding, adoption, business reviews, and renewals while serving as the voice of the customer internally. Requires 5+ years in B2B tech/SaaS Customer Success or TAM roles with strong technical and FinOps experience.
Owns quality management, training, knowledge base operations, and AI deflection enablement (Sierra) for a growing fintech support organization. Requires 7+ years CX experience including 4+ years in QA/training at 100+ agent scale plus hands-on AI deflection implementation.
Own technical onboarding, complex integrations, and long-term success for Orb's largest enterprise accounts. Act as the primary technical contact for billing architecture, ERP/CRM integrations, and post-go-live escalations.
Lead post-sales technical engagements and drive growth for enterprise Snowflake customers. Provide technical guidance on architecture, security, optimization, and product adoption while collaborating with account teams.
Own complex T3 escalations and drive systemic improvements to customer support operations at a fintech credit card platform. Build SOPs, reduce escalations through root cause analysis, and partner with Product, Engineering, and BPO teams to scale support infrastructure.
Own the full post-sale customer lifecycle for large enterprise accounts in autonomous rail technology, leading complex hardware and software implementations, building executive relationships, driving adoption, and securing expansion revenue. Requires 8+ years in customer success or implementation with experience in $5M+ enterprise deals.
Leads client success efforts for a healthcare payment integrity platform, driving strategy, relationship management, data analysis, and operational improvements to maximize client value and satisfaction. Requires 5-7 years of client-facing experience in the healthcare payer market.
Scaled Customer Success Manager owning a portfolio of nonprofit and mission-driven organizations adopting Claude AI. Designs one-to-many enablement programs, provides technical guidance on AI roadmaps, and builds scalable engagement frameworks for impact-driven adoption.
Strategic Customer Success Manager responsible for managing high-value global enterprise accounts on the mParticle CDP platform, driving retention, expansion, and platform adoption through tailored success plans and executive-level engagement.
Lead strategic customer success for high-value Big Tech/AI enterprise accounts, driving adoption, retention, and growth through executive alignment and success planning. Act as trusted advisor bridging Sales, Solutions, and customers.
Own and build customer success from the ground up for an early-stage AI platform serving auto dealerships. Drive onboarding, adoption, retention, and expansion while shaping CS processes and product direction.
Own customer success for an AI dealership platform: lead onboarding, drive adoption, manage renewals/expansion, and build CS processes from the ground up in a founding remote role.
Director-level leader to build and scale unified customer onboarding programs across multiple healthcare verticals, driving time-to-value, retention, and adoption through AI, automation, and cross-functional collaboration.
Owns the full deployment lifecycle for autonomous construction robots in the US, leading on-site teams, building training programs, managing customer relationships, and ensuring reliable robot operations across active construction sites. Requires 4-6 years in customer success or field operations with construction or robotics experience.
Own day-to-day support experience and escalations for a portfolio of Premium customers, driving case momentum, coordinating stakeholders, and delivering timely communications. Requires 2-4 years in customer support operations or similar, strong communication, and technical aptitude in SaaS/data environments.
Leads customer success strategy to drive NRR, retention, and expansion ARR for a dental AI SaaS platform. Builds and mentors CS teams while collaborating with Sales, Product, and Marketing to improve client outcomes and reduce churn.
Manage and grow client relationships for PointClickCare's healthcare SaaS solutions in the Great Lakes region. Drive adoption, retention, and expansion through strategic account planning, business reviews, and cross-functional collaboration.
Customer Success Engineer acting as the primary post-sales technical advisor for enterprise customers, driving adoption, value realization, and expansion of Cribl's telemetry platform. Requires 5+ years of post-sales customer advocacy experience and strong engineering skills in observability and data pipelines.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Manage a high-volume book of SMB and Mid-Market customers driving onboarding, adoption, retention, and expansion using data-informed programs and scalable CS motions. Requires 3+ years in Customer Success or Account Management at a scaling tech company.
Lead AI customer deployments and long-term success engagements for Glean's Work AI platform. Drive technical implementation, joint success plans, and measurable business outcomes for enterprise clients.
Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.
Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.
Lead and scale global technical support and developer success operations for a distributed-systems platform. Build support systems, metrics, escalation processes, and technical depth while partnering with Engineering and GTM teams to reduce escalations and improve customer outcomes.
Lead and scale the Customer Success team for the Americas, overseeing onboarding through renewals/expansion while ensuring customers maximize value from the AI-powered code review platform.
Technical customer-facing role providing architectural guidance, onboarding, escalation management, and hands-on support for Reltio’s SaaS data platform to enterprise clients. Requires 5+ years SaaS technical support experience, public cloud knowledge, and strong integration skills.
Partner with enterprise customers to guide AI agent deployments from scoping through adoption, acting as a strategic advisor while collaborating with Product and Engineering to influence the roadmap. Requires 4+ years of technical B2B SaaS customer experience and strong stakeholder management skills.
Lead end-to-end deployments of AI agents for healthcare clients, owning relationships and driving ROI. Requires 2+ years in customer success, consulting, or similar client-facing roles with strong analytical and communication skills.
Lead end-to-end deployments of AI denial management solutions, owning customer relationships, building executive deliverables, and driving ROI outcomes for healthcare clients. Requires 2+ years client-facing experience and strong analytical and communication skills.
Drive provider success on the Zocdoc platform by onboarding practices, driving feature adoption, and maximizing performance through consultative account management and upselling. Requires 1-2 years of SDR, customer success, or account management experience.
Lead implementation, adoption, retention and expansion for ~50 mid-market SLED customers using Skydio's autonomous drone solutions, working remotely with 20%+ travel.
Partner with enterprise customers throughout their lifecycle as a trusted technical advisor, delivering onboarding, data architecture, governance, and ROI-focused analytics strategies using Mixpanel.
Senior TAM driving adoption and value realization for strategic cloud security customers. Acts as technical advisor, manages complex enterprise accounts, and bridges customer needs with Product, Engineering, and Sales.
Own post-sales technical strategy and drive adoption for top FinTech customers at Plaid. Act as the primary technical advocate, manage integrations, and translate customer feedback into product insights.
Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.
Technical Account Manager focused on Workforce Identity solutions, serving as trusted advisor for enterprise customers to drive Okta adoption, resolve complex technical issues, and expand security posture across IAM, IGA, and PAM use cases.
Drive adoption, retention, and expansion of legal tech solutions for law firm clients. Manage onboarding, utilization, and upsells while maintaining 90%+ retention and satisfaction scores.
First Senior CX Manager building and leading the customer support function at an AI-native payroll platform. Own team, processes, SLAs, and escalations while driving resolution of complex payroll issues.
Lead and scale post-sale customer experience at an AI manufacturing platform. Own strategic enterprise accounts while building a high-performing CS team and defining CS processes.
Own end-to-end deployment and adoption of Encord for enterprise AI customers, guiding technical teams and driving retention and expansion. Requires 2-8 years in post-sales or technical customer-facing roles with strong project management and commercial instincts.
Leads customer delivery for Scale AI's public sector engagements in Germany. Manages relationships, scopes agentic workflow use cases, and drives cross-functional execution with an active TS/SCI clearance.
Own and lead a portfolio of strategic Enterprise accounts (2,501+ employees), driving executive alignment, long-term value realization, and durable net revenue retention as a senior security advisor to CISOs.
Lead and scale a team of Customer Success Managers supporting Enterprise accounts, driving retention, growth, and operational excellence in a metrics-driven environment. Requires 4+ years in CS or account management with people management experience.
Drive AI adoption, renewals, and expansion for named mid-market accounts at Notion. Own the end-to-end customer journey, lead AI workshops, and partner with AEs on growth strategy.
Lead implementation, adoption, retention, and expansion for ~20 Public Safety/SLED enterprise accounts. Drive onboarding, QBRs, and proactive support while partnering with Product, Engineering, and Sales.
Lead a team of 5 CSMs managing Checkr's largest strategic accounts. Drive retention, expansion, and executive relationships while mentoring the team and collaborating cross-functionally.
Dedicated TAM supporting U.S. Military (Air Force preferred) accounts. Builds trusted advisor relationships, provides Zero Trust architectural guidance, drives adoption, and serves as primary liaison for post-sales technical and business issues.
Own and scale a portfolio of AI-native customer success programs across activation, adoption, expansion, and retention for Claude products. Build agents, digital journeys, webinars, cohorts, and communities that drive measurable outcomes without 1:1 account management.
Own end-to-end customer onboarding from contract to graduation for an AI-native payroll platform. Drive activation KPIs (time to first payroll, 90%+ graduation rate) while managing tiered implementations across startups to 200+ employee companies.
Own end-to-end onboarding for new customers at an AI voice agent startup serving trades businesses. Customize AI workflows, train users, and drive early adoption success.
Lead post-sale customer engagement for a cloud cost transparency platform, owning onboarding, adoption, business reviews, and renewals while serving as the voice of the customer internally. Requires 5+ years in B2B tech/SaaS Customer Success or TAM roles with strong technical and FinOps experience.
Owns quality management, training, knowledge base operations, and AI deflection enablement (Sierra) for a growing fintech support organization. Requires 7+ years CX experience including 4+ years in QA/training at 100+ agent scale plus hands-on AI deflection implementation.
Own technical onboarding, complex integrations, and long-term success for Orb's largest enterprise accounts. Act as the primary technical contact for billing architecture, ERP/CRM integrations, and post-go-live escalations.
Lead post-sales technical engagements and drive growth for enterprise Snowflake customers. Provide technical guidance on architecture, security, optimization, and product adoption while collaborating with account teams.
Own complex T3 escalations and drive systemic improvements to customer support operations at a fintech credit card platform. Build SOPs, reduce escalations through root cause analysis, and partner with Product, Engineering, and BPO teams to scale support infrastructure.
Own the full post-sale customer lifecycle for large enterprise accounts in autonomous rail technology, leading complex hardware and software implementations, building executive relationships, driving adoption, and securing expansion revenue. Requires 8+ years in customer success or implementation with experience in $5M+ enterprise deals.
Leads client success efforts for a healthcare payment integrity platform, driving strategy, relationship management, data analysis, and operational improvements to maximize client value and satisfaction. Requires 5-7 years of client-facing experience in the healthcare payer market.
Scaled Customer Success Manager owning a portfolio of nonprofit and mission-driven organizations adopting Claude AI. Designs one-to-many enablement programs, provides technical guidance on AI roadmaps, and builds scalable engagement frameworks for impact-driven adoption.
Strategic Customer Success Manager responsible for managing high-value global enterprise accounts on the mParticle CDP platform, driving retention, expansion, and platform adoption through tailored success plans and executive-level engagement.
Lead strategic customer success for high-value Big Tech/AI enterprise accounts, driving adoption, retention, and growth through executive alignment and success planning. Act as trusted advisor bridging Sales, Solutions, and customers.
Own and build customer success from the ground up for an early-stage AI platform serving auto dealerships. Drive onboarding, adoption, retention, and expansion while shaping CS processes and product direction.
Own customer success for an AI dealership platform: lead onboarding, drive adoption, manage renewals/expansion, and build CS processes from the ground up in a founding remote role.
Director-level leader to build and scale unified customer onboarding programs across multiple healthcare verticals, driving time-to-value, retention, and adoption through AI, automation, and cross-functional collaboration.
Owns the full deployment lifecycle for autonomous construction robots in the US, leading on-site teams, building training programs, managing customer relationships, and ensuring reliable robot operations across active construction sites. Requires 4-6 years in customer success or field operations with construction or robotics experience.
Own day-to-day support experience and escalations for a portfolio of Premium customers, driving case momentum, coordinating stakeholders, and delivering timely communications. Requires 2-4 years in customer support operations or similar, strong communication, and technical aptitude in SaaS/data environments.
Leads customer success strategy to drive NRR, retention, and expansion ARR for a dental AI SaaS platform. Builds and mentors CS teams while collaborating with Sales, Product, and Marketing to improve client outcomes and reduce churn.
Manage and grow client relationships for PointClickCare's healthcare SaaS solutions in the Great Lakes region. Drive adoption, retention, and expansion through strategic account planning, business reviews, and cross-functional collaboration.
Customer Success Engineer acting as the primary post-sales technical advisor for enterprise customers, driving adoption, value realization, and expansion of Cribl's telemetry platform. Requires 5+ years of post-sales customer advocacy experience and strong engineering skills in observability and data pipelines.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Manage a high-volume book of SMB and Mid-Market customers driving onboarding, adoption, retention, and expansion using data-informed programs and scalable CS motions. Requires 3+ years in Customer Success or Account Management at a scaling tech company.
Lead AI customer deployments and long-term success engagements for Glean's Work AI platform. Drive technical implementation, joint success plans, and measurable business outcomes for enterprise clients.
Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.
Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.
Lead and scale global technical support and developer success operations for a distributed-systems platform. Build support systems, metrics, escalation processes, and technical depth while partnering with Engineering and GTM teams to reduce escalations and improve customer outcomes.
Lead and scale the Customer Success team for the Americas, overseeing onboarding through renewals/expansion while ensuring customers maximize value from the AI-powered code review platform.
Technical customer-facing role providing architectural guidance, onboarding, escalation management, and hands-on support for Reltio’s SaaS data platform to enterprise clients. Requires 5+ years SaaS technical support experience, public cloud knowledge, and strong integration skills.