Customer Success Lead

Responsibilities

• Own the end-to-end customer experience for enterprise real estate customers and serve as their primary point of contact and trusted advisor.
• Lead customer success and data quality assurance teams, including proactive anomaly checking and remediation.
• Manage and improve customer onboarding, product training, adoption, and speed of value creation.
• Enable customers to integrate Cambio with quantitative sustainability reporting processes, including GRESB, TCFD, and CDP.
• Track customer success metrics such as onboarding completion time, properties on the platform, and user engagement.
• Improve customer NPS, satisfaction, retention, renewals, and account expansion.
• Collaborate with sales, product, and engineering teams on customer deliverables, pilots, demos, and product improvements.
• Advocate for customer needs and relay customer feedback internally.
• Scale the customer success team and deliver consistent, high-quality customer support.

Requirements

• 5+ years of experience in customer success, account management, or a related field.
• 2+ years of experience working with customers on climate or sustainability reporting.
• Familiarity with building energy benchmarking, real estate reporting metrics, and energy-related topics.
• Strong analytical skills and the ability to create, manage, and interpret complex reports and datasets.
• Proven customer relationship management and strategic advisory experience.
• Experience leading and managing a customer success team or similar function.
• Excellent written and verbal communication skills.
• Ability to design, implement, and optimize customer success processes.
• Familiarity with regulatory environments related to real estate or sustainability is a plus.
• Authorization to work in the United States or Canada.
• Ability to collaborate in person 2–3 days per week.

Nice-to-haves

• Additional spoken languages.

Compensation and Benefits

• This is a hybrid role requiring 2–3 days of in-person collaboration per week.