Customer Success Manager, Industrials

Own post-sale customer relationships, adoption, renewals, and expansion for industrial accounts while translating engineering and manufacturing outcomes into measurable business value. Requires an engineering degree, 8+ years of technical and client-facing experience, and strong executive communication skills.

About the job

Responsibilities

Own customer relationships, revenue, contracts, and outcomes for assigned accounts.
Act as a trusted advisor to engineering, quality, and operations teams.
Identify opportunities to improve quality control, accelerate root cause analysis, and achieve operational efficiencies.
Project manage delivery and adoption of technical solutions.
Identify, track, and quantify business impact and demonstrate return on investment.
Manage renewals, mitigate churn risk, and maintain account health.
Identify upsell, cross-sell, and new use-case opportunities to expand product usage.
Build and scale internal processes, templates, and best practices.

Requirements

Bachelor's degree in Engineering.
8+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience such as consulting or program management.
Passion for Lean, process improvement, quality, and applying technology in manufacturing.
Excellent verbal and written communication skills across organizational levels.
Commercial business exposure and an understanding of budget cycles and planning.
Ability to independently create and deliver executive-level presentations.
Strong organization and comfort working in a rapidly scaling startup environment.

Nice-to-haves

MBA or equivalent business experience.
Program management experience.

Skills

Lean, Process Improvement, Quality Control, Root Cause Analysis, Manufacturing, Engineering Analysis, Program Management, Account Management, Renewal Management, Executive Presentations