Senior Network Engagement Lead

Responsibilities

• Configure systems, create organizations and users, train end users, and drive initial adoption.
• Facilitate onboarding, configuration, training, and best-practice education for OpenBeds and Crisis organizations.
• Serve as the primary onboarding contact and dedicated concierge for providers and entities on the Behavioral Health network.
• Conduct follow-up communication and outreach during the first 90 days.
• Recommend implementation processes that improve scalability and user adoption.
• Execute engagement strategies to increase network growth, adoption, utilization, and customer retention.
• Escalate provider barriers, end-user concerns, and adoption risks to account leadership.
• Support state governance committees with adoption insights, trends, and recommendations.
• Build trusted relationships with state behavioral health, Medicaid, and other government stakeholders.
• Align onboarding and adoption efforts with state priorities, program goals, and funding requirements.
• Drive statewide adoption strategy in partnership with Account Management.
• Deliver state-level status reporting, adoption trends, risks, and escalations.
• Explore AI and automation opportunities such as document summarization, task routing, and data parsing.

Requirements

• Bachelor's degree in a relevant field such as healthcare, business, or technology.
• 5+ years of experience in a relevant field such as healthcare operations, project management, or account management.
• Experience building trusted relationships with state agencies, government partners, or other external stakeholders.
• Excellent executive presence, communication, and interpersonal skills.
• Ability to manage and prioritize multiple tasks and projects.
• Familiarity with healthcare delivery systems, especially behavioral health.
• Experience with software implementation, project management, end-user training, or change management.
• Ability to work independently, take initiative, and collaborate effectively.
• Comfort using or learning AI-supported tools such as ChatGPT and Copilot.
• Strong analytical and problem-solving skills, sound judgment, and creativity.
• Ability to thrive in fast-paced, high-growth, rapidly evolving environments.
• Ability to work effectively in a remote-first environment.
• Willingness to travel periodically.

Compensation and Benefits

• Competitive compensation.
• Health, dental, vision, and other benefits.