Client Engagement Partner - AI-Driven Transformation & Process Intelligence

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Own the end-to-end customer value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry and domain expertise.
• Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
• Resolve customer escalations by orchestrating internal teams efficiently and promptly.
• Internalize customer strategy and targets and align Celonis delivery to support business-critical objectives.
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and usage and adoption targets.

Community Building & Customer Advocacy

• Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
• Establish structured feedback loops to gather insights and improve products and services.
• Represent the customer within the company, aligning product development and service offerings with industry needs and customer feedback.
• Collaborate with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events.
• Represent Celonis at conferences and webinars and through published thought leadership.
• Collaborate on innovation and new asset development in specific domains.
• Contribute to playbooks, resources, and tools for the value engineering team.

Requirements

• Minimum 12 years of relevant experience in customer success, strategy consulting, or related industries such as production and manufacturing.
• Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
• Crucial experience working with logistics clients and processes.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to successful change management practices.
• Ability to navigate large global organizations and persuade through data, facts, and confidence.
• Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
• Natural, consultative approach when engaging senior executives.
• Strong team-player mindset with a patient and entrepreneurial leadership style.
• Project management skills and the ability to organize and manage multiple workstreams.
• Strong communication skills and ability to translate Celonis use cases into a customer’s business landscape.
• Self-motivated, proactive, and able to thrive in fast-paced, collaborative, and ambiguous environments.
• Native-level or near-native German language skills, written and spoken, with the ability to engage German-speaking customers, facilitate workshops, and present to executive stakeholders.

Compensation & Benefits

• Total compensation includes base salary, bonus or commission, equity, and benefits.
• Celonis provides Restricted Stock Units and merit-based refresh grants to full-time employees.
• Inclusive parental leave: 24 weeks fully paid leave for primary carers and 12 weeks for supporting carers.
• Flexible hybrid work model, with unlimited PTO in applicable regions and generous global PTO.
• Learning and development through the 70-20-10 framework, mentorship programs, and a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
• Paid Impact Days for community and environmental volunteering.
• Inclusion Think Tank and annual Inclusion Days.