Engagement Manager

Responsibilities

• Drive customer satisfaction throughout the customer success and services lifecycle, from orchestrating engagement through successful delivery and follow-up.
• Position, prepare, manage, and follow up on professional services and training engagements.
• Partner with Sales, Field Engineering, Support, and Product teams on campaigns, programs, and content.
• Lead by example and prioritize customers and company sales and delivery objectives.
• Engage early in the sales process to understand customer needs, business goals, success criteria, and delivery expectations.
• Identify opportunities for new services, including new use cases, upsells, and extensions of services.
• Own Professional Services and Training bookings and revenue targets for the assigned area.
• Articulate customer success stories, service offerings, and value metrics.
• Analyze engagement scope, requirements, timelines, costs, and benefits.
• Estimate, scope, and develop statements of work as needed.
• Resolve delivery challenges, resource conflicts, scoping issues, and expectation gaps.
• Present proposals that support project governance and scalable delivery practices to internal and external executives.
• Orchestrate internal and external stakeholders for large initiatives.
• Develop program plans aligned with customer success outcomes.

Requirements

• Fundamental knowledge of end-to-end data-system implementation across technology, operations, and security/governance.
• Production-level implementation experience as an engineer or project manager preferred.
• Experience selling implementation, advisory, education, or change-management services.
• Experience in senior customer-facing roles involving influencing, validating, negotiating, understanding, and executing with business and technology audiences.
• Track record of identifying customer needs and implementing successful solutions.
• Experience owning projects or programs using Agile Scrum, Kanban, and waterfall methodologies.
• Strong problem-solving skills for customer pain points using modern technologies, particularly AI agents.
• Excellent presentation skills.
• Strong orchestration, service delivery, and program management skills.
• Ability to synthesize customer success outcomes into structured program plans.
• Bachelor's degree in Computer Science or a related field.
• Excellent verbal and written communication skills in Japanese.
• Excellent written communication skills in English.

Preferred Qualifications

• Experience proposing projects or programs to customers at a consulting firm, systems integrator, software vendor, or cloud vendor.

Benefits

• Comprehensive benefits and perks are offered, with details varying by region.