Customer Engagement Program Manager - Scale Team

Responsibilities

• Drive customer value, adoption, sponsorship, and value realization across a portfolio of accounts.
• Serve as a trusted advisor to customers and partners.
• Establish Centres of Excellence and coach customers toward self-service value journeys.
• Manage strategic partners and coordinate account activities to improve customer health.
• Lead scalable 1:N programs, including value bootcamps, sprint motions, proof-of-value development, value sprints, and asset or innovation deployments.
• Build stakeholder trust across technical users, executives, customers, partners, and internal teams.
• Maintain cross-industry fluency and apply industry best practices across accounts.
• Develop AI-orchestrated account plans and AI-powered solution designs.
• Use programmatic content, industry briefs, and customer presentations to manage the portfolio efficiently.
• Monitor portfolio health, renewal risks, adoption signals, value realization, and expansion opportunities with AI-driven tools.
• Deploy automated value reports and strategic nudges that empower customers to achieve business outcomes.
• Use copilots and intelligent agents to produce technical outputs and accelerate workflows.
• Partner with internal technical teams on complex builds.

Requirements

• 3–5 years of programmatic execution experience, including end-to-end post-sales customer journeys and value realization across a customer portfolio.
• Broad industry and domain expertise, with the ability to identify process-improvement opportunities and transfer best practices across industries.
• High AI and technical fluency, including experience using copilots and intelligent agents.
• Strong stakeholder-management skills with technical users and C-level executives.
• Experience hosting webinars, leading cohort enablement, and driving community engagement.
• Native-level German proficiency for customer workshops, executive presentations, and stakeholder interactions.
• Engineering, Computer Science, Mathematics, Business Analytics, or comparable technical degree; alternatively, a Business or Economics degree with a technical minor.

Compensation & Benefits

• Restricted Stock Units and merit-based refresh grants for full-time employees.
• 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers.
• Unlimited PTO in applicable regions and generous PTO globally.
• Flexible hybrid work model.
• Learning and development through a 70-20-10 framework, mentorship programs, and a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
• Paid annual Impact Days for community and environmental volunteering.
• Inclusion Think Tank and annual Inclusion Days.