Client Value Partner - AI-Driven Transformation & Process Intelligence

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

Driving Customer Value

• Own the end-to-end customer value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry expertise.
• Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
• Resolve customer escalations by orchestrating internal teams efficiently and effectively.
• Internalize customer strategy and targets and align Celonis delivery to business-critical objectives.
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and usage and adoption targets.

Community Building & Customer Advocacy

• Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
• Establish structured feedback loops to gather insights and improve products and services.
• Represent the customer internally, aligning product development and service offerings with industry needs and customer feedback.
• Drive customer presence and sponsorship at Celonis and industry events, including conferences and webinars.
• Contribute to published thought leadership, innovation, new assets, playbooks, resources, and tools for the Value Engineering team.

Requirements

• Minimum 12 years of relevant customer success, strategy consulting, or related experience, including comparable industry experience such as production or manufacturing.
• Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
• Crucial experience with logistics clients and processes.
• Experience with AI-based transformation is a strong plus.
• Deep knowledge of successful change-management practices.
• Ability to navigate large global organizations and persuade stakeholders through data, facts, and confidence.
• Ability to work with internal resources to design, pitch, and sell opportunities with subject-matter experts and practice leads.
• Consultative approach when engaging senior executives.
• Strong team-player qualities and an ability to inspire teams through patient, entrepreneurial leadership.
• Project-management skills, including the ability to organize and manage multiple workstreams.
• Strong communication skills and ability to translate Celonis use cases into a customer business landscape.
• Self-motivated, proactive, and comfortable in fast-paced, collaborative, ambiguous environments.
• Native-level or near-native German language skills, written and spoken, with the ability to engage German-speaking customers, facilitate workshops, and present to executive stakeholders.

Compensation & Benefits

• Total compensation includes base salary, bonus or commission, equity, and benefits.
• The actual total compensation offer is determined by factors including qualifications, skills, experience, and location.
• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Paid parental leave: 24 weeks for primary carers and 12 weeks for supporting carers.
• Unlimited PTO in applicable regions and generous PTO globally.
• Flexible hybrid work model.
• Learning and development through the 70-20-10 learning framework, mentorship programs, and a dedicated learning platform.
• Subsidized Wellhub memberships, mental-health counseling, and Wellness Weeks.
• Paid volunteer time through annual Impact Days.
• Inclusion Think Tank and annual Inclusion Days.