Senior Customer Activation Manager | Partnerships
Own activation and early growth for partner-referred customers while building Ramp’s Partner Success program and implementation motion. The role requires at least five years of Partner Success experience, strong partner operations and project management skills, and the ability to collaborate with product and engineering teams.
About the job
Responsibilities
Partner Relationship Management
- Build and maintain strong, long-term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital.
- Serve as a trusted advisor and advocate for partners by understanding their business models, goals, and challenges.
Partner Enablement and Customer Activation
- Develop and deliver partner onboarding and education on Ramp’s integration and configuration options.
- Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale.
Requirements
- Minimum 5 years of experience in Partner Success.
- Fluency with partner ecosystem operations.
- Exceptional project management and time management skills.
- Excellent verbal and written communication.
- Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and develop workarounds.
- Desire to learn the product in depth and communicate its rationale effectively.
- Proven track record of exceeding quota or outperforming key target metrics.
- Ability to anticipate customer needs and position product solutions accordingly.
- High adaptability and ability to thrive in a fast-paced environment.
Nice to Have
- Experience with accounting partners, Private Equity, or Venture Capital.
- Experience contributing to the development and growth of new teams.
- Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics.
- Experience with financial services sales.
- Experience at a high-growth startup.
Compensation and Benefits
- Salary range: $138,000–$210,000 annually.
- Flexible PTO.
- Centralized home-office equipment ordering.
- Health and wellness stipend.
- Budget for intra-office travel.
- Weekly coffee stipend.
- Benefits vary by country and may include medical, dental, vision, life, disability, retirement-plan matching, fertility support, parental leave, pet insurance, relocation support, and employee assistance or virtual care programs.
Skills
Partner Success, Partner Ecosystem Operations, Project Management, Time Management, Product Enablement, Customer Onboarding, Technical Troubleshooting, Quota Attainment, Quickbooks Online, NetSuite, Sage, Microsoft Dynamics, Financial Services Sales
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