Client Account Lead - Strategy & Transformation

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into strategic objectives.
• Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

Driving Customer Value

• Own the end-to-end customer value journey.
• Influence customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
• Resolve customer escalations by orchestrating internal teams efficiently and effectively.
• Internalize customer strategy and targets, aligning Celonis delivery to business-critical priorities.
• Drive value realization and adoption, ensuring high-quality, on-time project completion, client satisfaction, and usage and adoption targets.

Community Building and Customer Advocacy

• Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
• Establish structured feedback loops to improve products and services.
• Represent the customer within the company, aligning product development and service offerings with customer feedback and industry needs.
• Drive customer presence and sponsorship at Celonis and industry events, including conferences, webinars, and published thought leadership.
• Collaborate on innovation and new asset development in specific domains.
• Contribute to playbooks, resources, and tools for the Value Engineering team.

Requirements

• Minimum 12 years of relevant customer success, strategy consulting, or related experience.
• Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
• Crucial experience with logistics clients and processes.
• Experience with AI-based transformation is a strong plus.
• Deep experience with successful change management practices.
• Ability to navigate large global organizations and persuade through data, facts, and confidence.
• Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
• Consultative approach when engaging with senior executives.
• Strong team player who inspires others through a patient and entrepreneurial leadership style.
• Project management skills and the ability to organize and manage multiple workstreams.
• Strong communication skills and ability to translate Celonis use cases into the customer business landscape.
• Self-motivated, proactive, and collaborative.
• Ability to thrive in fast-paced, ambiguous environments with varied stakeholders.
• Native-level or near-native German language skills, written and spoken, to engage German-speaking customers, facilitate workshops, and present to executive stakeholders.

Compensation and Benefits

• Total compensation includes base salary, bonus or commission, equity, and benefits.
• Actual total compensation is determined by factors including qualifications, skills, experience, and location.
• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Paid parental leave, including 24 weeks for primary carers and 12 weeks for supporting carers.
• Flexible hybrid work model, with unlimited PTO in applicable regions and generous PTO globally.
• Learning framework, mentorship programs, and access to a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
• Paid time off for community and environmental volunteering through annual Impact Days.
• Inclusion and belonging programs, including Inclusion Think Tank and Inclusion Days.