Growth Strategist, Strategic

Responsibilities

• Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
• Set the standard for enterprise customer success through curiosity and customer obsession.
• Drive expansion pipeline through multithreading, new use-case discovery, and deepening the value of existing use cases.
• Develop multi-year account strategies, navigate complex organizational structures, and drive expansion within valuable accounts.
• Build deep product fluency, connect customers' go-to-market ideas to product capabilities, and surface product pain points to the appropriate teams.
• Partner with Sales, Product, Engineering, and Marketing to represent key customer needs and influence roadmap and go-to-market strategy.
• Own forecasting, KPI tracking, and executive reporting for expansion, retention, and account health.
• Contribute to and evolve playbooks and the operating model for engaging, retaining, and growing strategic accounts.

Requirements

• 6+ years of experience in customer-facing roles such as Customer Success Manager or Account Manager at a B2B SaaS company.
• Meaningful experience managing large or executive-level accounts.
• Demonstrated success driving revenue growth, expansion, and retention within enterprise or strategic accounts.
• Experience navigating and influencing executive- and C-level stakeholders, both externally and internally.
• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
• Systems-thinking mindset, including identifying bottlenecks, building scalable processes, and driving continuous improvement.
• Technical aptitude and curiosity, with the ability to understand product capabilities and connect them to business outcomes.

Nice to Have

• Familiarity with the go-to-market space.

Compensation and Benefits

• Annual salary: $190,000–$210,000.