Senior Customer Success Manager

Responsibilities

• Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
• Work on case studies to highlight customer successes.
• Act as the bridge between clients and the technical team, ensuring clear communication and alignment of goals.
• Provide technical guidance and support to customers in the implementation and optimization of cloud-based AI and ML solutions, including Kubernetes.
• Conduct regular reviews and report on customer progress, ensuring achievement of key performance indicators and return on investment.
• Coordinate with product and engineering teams to define customer journeys, challenges, and opportunities.
• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Deliver training sessions and workshops to customers on the use and benefits of products and services.
• Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field (advanced degree preferred).
• Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrated ability to build relationships at all levels within an organization.
• Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Nice-to-Haves

• Advanced degree.
• Experience with Kubernetes solutions.

Compensation and Benefits

• Compensation: $190,000 - $215,000 OTE + Bonus. Restricted Stock Units included in all offers. Determined by education, experience, knowledge, skills, abilities, internal equity, and market data.
• Restricted Stock Units.
• Paid time off & paid holidays.
• Comprehensive health, dental & vision insurance.
• Employer contributions to HSA account.
• Paid parental leave.
• Paid life insurance, short-term and long-term disability.
• Professional development & tuition reimbursement.
• Mental health & wellness support.
• Commuter benefits (parking & transit).
• Cell phone stipend.
• 401(k) Retirement plan with company match up to 4% of salary.
• Volunteer time off.