Senior Customer Success Manager

What You’ll Be Working On

• Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
• Work on case studies to highlight customer successes.
• Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
• Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
• Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Deliver training sessions and workshops to customers on the use and benefits of our products and services.
• Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You’ll Bring to the Team

• Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
• Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrated ability to build relationships at all levels within an organization.
• Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Benefits & Compensation

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off

Compensation: $190,000 - $215,000 OTE + Bonus. Restricted Stock Units are included in all offers.