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HarveyHarveySan Francisco, CA

Customer Success Leader, Enterprise

Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.

192k – 288k
Hybrid8+ YOECustomer Success

About the role

What You’ll Do

  • Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.
  • Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
  • Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.
  • Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
  • Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.
  • Represent the voice of the customer internally, influencing product roadmaps and operational improvements.

What You Have

  • 8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams.
  • Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.
  • Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up.
  • Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level.
  • A coaching mindset and passion for developing high-performing teams.

Nice to Have

  • Background in law or experience in the legal technology sector.
  • Previous experience in consulting or professional services firms.
  • Experience working with or supporting large financial institutions or asset managers.

Skills

Customer SuccessAccount ManagementEnterprise ClientsStrategic PlanningCross-Functional CollaborationExecutive PresenceTeam LeadershipSaaSAILegal Technology

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