Clinical Partner Success Manager

Responsibilities

• Own a portfolio of specialty practices and provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy.
• Understand how organizations handle prescriptions, coverage requirements, affordability, and pharmacy coordination, then design rollout plans that fit clinical and administrative workflows.
• Lead practice teams through workflow change by building champions across medical assistants, access teams, practice managers, and clinicians.
• Build trusted relationships across practice organizations and develop internal advocates for the platform.
• Use adoption, workflow, and operational data to identify success factors, blockers, and actions that improve usage and value.
• Lead adoption reviews and resolve provider friction end-to-end, coordinating with Operations and Product.
• Build repeatable onboarding, enablement, and practice-success playbooks to bring organizations live faster.

Requirements

• 2–10 years of experience inside or directly alongside provider organizations, such as experience as a medical assistant, biologics or access coordinator, field reimbursement manager, practice manager, or healthcare implementation specialist.
• Strong understanding of clinical and administrative practice workflows.
• Direct experience with specialty medications, prior authorization, affordability programs, or pharmacy coordination.
• Credibility with practice teams and the ability to guide workflow change while maintaining trust.
• Strong operational and analytical judgment, including managing parallel workstreams, diagnosing adoption issues, and driving resolution.
• Excellent written and verbal communication with frontline practice staff, clinicians, provider leadership, and internal teams.
• Demonstrated ability to move quickly, find shortcuts, and deliver on goals.

Compensation and Benefits

• Competitive compensation with meaningful equity for full-time employees.
• Fully covered medical, vision, and dental insurance.
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
• Unlimited paid time off and 16 weeks of parental leave.
• 401(k), FSA, commuter benefits, and DashPass.
• Daily office lunch and dinner after 6:30 p.m.
• Full-time roles are in person in New York.