Customer Success Manager
Own customer onboarding, relationship-building, and account growth for an AI sales coaching platform. Drive NRR through data-driven storytelling and in-person client engagement.
About the job
Responsibilities
- Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
- Build relationships with clients and develop deep empathy for their workflows and requirements, including visiting clients in person.
- Measure and communicate impact through product analytics and financial metrics, including ROI analyses and case studies.
- Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
- Coordinate with Account Managers to drive large upsell opportunities for enterprise customers.
Requirements
- Experience in world-class customer success management, account management, project management, or operations.
- Excellent communication skills.
- Ability to move, think, act, and learn extremely fast.
- Insane intrinsic drive and hustle; energized by building a startup from the very beginning working in the office.
Nice-to-Haves
- Familiarity with conversation intelligence products.
- Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat.
- Familiarity with the home improvement or home services industries.
Compensation & Benefits
- $90,000-$110,000 base salary, significant equity, and uncapped commission (expected total compensation up to ~$250,000).
- Medical, dental, and vision insurance.
- Breakfast, lunch, dinner, and supplementary food and drink — 6x a week.
- Gym membership.
- Commuter benefits.
- Relocation assistance.
- Take what you need paid time off.
- $1,000 stipend for learning and personal growth.
- Tech equipment.
Skills
Customer Success, Account Management, Project Management, Operations, Communication, Product Analytics, Financial Analysis, ROI Analysis, HubSpot, Mixpanel
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