Customer Success Manager

Responsibilities

• Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
• Build relationships with clients and develop deep empathy for their workflows and requirements, including visiting clients in person.
• Measure and communicate impact through product analytics and financial metrics, including ROI analyses and case studies.
• Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
• Coordinate with Account Managers to drive large upsell opportunities for enterprise customers.

Requirements

• Experience in world-class customer success management, account management, project management, or operations.
• Excellent communication skills.
• Ability to move, think, act, and learn extremely fast.
• Insane intrinsic drive and hustle; energized by building a startup from the very beginning working in the office.

Nice-to-Haves

• Familiarity with conversation intelligence products.
• Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat.
• Familiarity with the home improvement or home services industries.

Compensation & Benefits

• $90,000-$110,000 base salary, significant equity, and uncapped commission (expected total compensation up to ~$250,000).
• Medical, dental, and vision insurance.
• Breakfast, lunch, dinner, and supplementary food and drink — 6x a week.
• Gym membership.
• Commuter benefits.
• Relocation assistance.
• Take what you need paid time off.
• $1,000 stipend for learning and personal growth.
• Tech equipment.