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EveEveUnited States

Customer Onboarding Manager

Leads customer onboarding and implementation for AI-powered legal tech SaaS, delivering training, optimizing solutions, tracking metrics, and collaborating cross-functionally. Requires 3+ years in customer success or onboarding with SaaS technical aptitude.

90k – 120k/yr
Remote3+ YOECustomer Success

About the role

What You'll Do

  • Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
  • Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
  • Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
  • Success Metrics: Track and report on key implementation metrics and customer success indicators
  • Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated

What We're Looking For

  • Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
  • Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
  • Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
  • Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
  • Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes

Preferred Qualifications

  • Experience in legal tech, AI, or data-driven enterprise products
  • Passion for customer success and building long-term partnerships
  • Excellence in project management and organizational skills
  • Ability to work in a dynamic, fast-paced environment
  • Strong dedication to customer satisfaction and success

Compensation & Benefits

US Base Salary Range: $90,000—$120,000 USD

  • Competitive Salary & Equity
  • 401(k) Program with Employer Matching
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Commuter Benefits*
  • Autonomous Work Environment
  • Workplace Setup Reimbursement
  • Telecomm Stipend
  • Flexible Time Off (FTO) + Holidays
  • Quarterly Team Gatherings
  • In office Perks*

*In office employees only

Skills

SaaSAICustomer OnboardingProject ManagementCustomer SuccessTraining ProgramsSolution ConfigurationAnalyticsCross-Functional CollaborationLegal Tech

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