Head of Customer & Field Learning

Responsibilities

• Build AI-enabled learning programs that improve capability, confidence, adoption, and performance.
• Design role-based learning paths for Sales, Customer Success, Support, Services, Partners, and Customers.
• Use AI to improve practice, coaching, reinforcement, knowledge access, and adoption.
• Translate complex product and customer strategy into practical learning experiences.
• Create measurement systems that assess whether people are learning, applying, and improving.
• Partner across Product, Marketing, Sales, Customer Success, Support, Services, and Operations.

Requirements and Qualifications

• Deep curiosity about how adults learn, retain, practice, and change behavior.
• Hands-on interest in AI and its impact on learning, coaching, content, and workflows.
• Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement.
• Ability to simplify complex ideas into clear, useful learning experiences.
• Strong measurement mindset, extending beyond completion rates to behavior and impact.
• Builder mentality, with comfort testing, prototyping, improving, and operating in ambiguity.
• Strong cross-functional influence and communication skills.

Relevant Backgrounds

• Customer learning or customer education
• Product adoption or product engagement
• Instructional design or learning experience design
• Customer success enablement
• Partner or customer onboarding
• AI-enabled learning tools, conversational AI, prompt engineering, or workflow automation
• Teaching, coaching, facilitation, or adult learning

Success Measures

• Customers, partners, and field teams know what to do differently, not just what to know.
• Managers have better tools to coach and reinforce new behaviors.
• AI-enabled learning resources are useful enough that people choose to use them.
• Customers adopt faster and with less friction.
• Learning can be measured through changes in capability, confidence, adoption, and outcomes.

Compensation and Benefits

• Full-time, non-Sales US employees are eligible for annual discretionary bonuses funded based on prior-year company performance.
• Eligible US employees receive benefits including flexible paid time off, health, disability, and life insurance, and a 401(k) retirement plan with company matching contributions.