Senior Digital Transformation & Process Optimisation Consultant - Scale Team

Responsibilities

• Drive customer and partner value, adoption, sponsorship, and long-term success across a portfolio of accounts.
• Establish Centres of Excellence and coach customers toward self-service value realization.
• Manage strategic partners, orchestrating and coaching them to deliver operational account work.
• Lead scalable 1:N programs, including value bootcamps, sprint motions, proof-of-value development, value sprints, and innovation deployments.
• Build stakeholder trust across technical users, executives, customers, and partners.
• Apply cross-industry business-process knowledge and rapidly transfer best practices across accounts.
• Develop AI-orchestrated account plans and AI-powered solution designs using platform best practices and partner applications.
• Use programmatic content, industry briefs, and customer presentations to manage the portfolio efficiently.
• Monitor portfolio health, renewal risks, value realization, adoption signals, and expansion opportunities with AI-driven tools.
• Deploy automated value reports and strategic nudges that help customers achieve business outcomes independently.
• Use copilots and intelligent agents to produce technical outputs and accelerate workflows.
• Partner with internal technical teams, including Centres of Excellence and Applied Value Engineers, on complex builds.

Requirements

• 3–5 years of experience executing complex programs and managing end-to-end post-sales customer journeys and value realization across a customer portfolio.
• Broad industry and domain expertise, including understanding of industry-specific business processes and improvement opportunities.
• High AI and technical fluency, including experience using copilots and intelligent agents.
• Strong stakeholder-management skills with the ability to build trust and inspire technical users and C-level executives.
• Experience delivering scaled engagement through webinars, cohort enablement, community engagement, training, and strategic insights.
• Engineering, Computer Science, Mathematics, Business Analytics, or comparable technical degree; alternatively, a Business or Economics degree paired with a technical minor.
• Native-level German proficiency, including the ability to lead customer workshops, conduct executive presentations, and manage stakeholder interactions in German.

Compensation & Benefits

• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Paid parental leave, including 24 weeks for primary carers and 12 weeks for supporting carers.
• Flexible hybrid work model, unlimited PTO in applicable regions, and generous PTO globally.
• Learning and development through a 70-20-10 framework, mentorship, and a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.