Senior Engagement Manager
Leads customer-facing Databricks professional services and training engagements, from scoping and commercial modeling through delivery and follow-up. The role requires strong data and AI knowledge, executive communication, program governance, services estimation, and KPI ownership.
About the job
Responsibilities
- Help customers accelerate value through adoption of the Databricks platform by defining and orchestrating engagements that ensure success.
- Position, prepare, manage, and follow up on professional services and training engagements.
- Partner with Sales, Field Engineering, Partners, Support, and Product teams on campaigns, programs, and content.
- Collaborate with sales counterparts early to understand customer needs, business objectives, success criteria, and delivery expectations.
- Identify opportunities for new services, use cases, upsells, and service extensions, and articulate their business value.
- Develop commercial models, including Databricks and partner investment vehicles, to address customer budget constraints.
- Own Professional Services and Training KPIs for the assigned area.
- Communicate customer success stories, service offerings, and value metrics.
- Consult with clients to define engagement scope, requirements, timelines, costs, and benefits.
- Estimate and scope services and develop statements of work.
- Resolve delivery challenges, resource contention, and scoping issues while managing expectations.
Requirements
- Data and AI domain knowledge, including experience helping customers realize business value through production implementations.
- Experience in senior customer-facing roles involving influencing, validation, negotiation, understanding, and execution.
- Excellent customer-facing communication and relationship-building skills, including with senior executives.
- Track record of identifying customer needs and successfully implementing solutions.
- Strong leadership experience, project governance, and delivery excellence.
- Strong service delivery and program management skills.
- Experience estimating effort and scope for services.
- Experience meeting KPIs and targets, including CSAT, bookings, and revenue.
- Outstanding communication and customer relationship skills.
Benefits
- Comprehensive benefits and perks are offered, with details varying by region.
Skills
Databricks, Data And Ai, Professional Services, Training Delivery, Program Management, Project Governance, Statement Of Work, Services Estimation, Customer Success, Sales, Field Engineering, Csat, Bookings, Revenue
Similar jobs
Customer Success jobs
Rokt
Sydney, Australia
Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, driving performance, retention, and expansion while managing senior client relationships. The role requires 5+ years in customer success, account management, or performance marketing and strong fluency in advertising measurement and optimization.
Snowflake
Remote
This post-sales technical advisor partners with strategic enterprise customers to embed Observe into production workflows, optimize observability, and improve reliability, performance, and cost efficiency. The role requires 7+ years in observability, SRE, DevOps, platform engineering, or related technical advisory work.
Wiz
JapanThe Senior Technical Account Manager will guide Australian customers through Wiz deployment, adoption, and operationalization while serving as the technical liaison across internal teams. The role requires six or more years in technical customer-facing work, cloud and security expertise, and experience with Docker and Kubernetes.
MongoDB
Melbourne, Australia
Senior Customer Success Manager advising enterprise customers on complex MongoDB deployments, driving retention, revenue realization, advocacy, and strategic business outcomes. Requires 7–10+ years in a technical customer-facing role, enterprise account accountability, and strong communication skills.
Vanta
Remote
Leads and develops a team of commercial Customer Success Managers responsible for onboarding, adoption, retention, advocacy, and expansion. The role shapes upmarket customer success strategy, coaches performance, and partners cross-functionally to deliver value for complex commercial customers.