VP, Professional Services

Responsibilities

• Own post-sales strategy and outcomes across onboarding, adoption, renewals, and expansion, with accountability for GRR, NRR, and churn reduction.
• Hire, develop, and manage Customer Success Managers, Enterprise Architects, Technical Engagement Managers, Professional Services, and Educational Services teams.
• Build the organization structure, coverage model, and career paths needed to scale.
• Drive customer value realization by accelerating production usage and measuring and communicating outcomes.
• Partner with Sales and Account Management on renewal forecasting, risk mitigation, and expansion opportunities.
• Develop scalable onboarding, adoption, health-scoring, and escalation playbooks for diverse customer segments.
• Represent the customer internally and collaborate with Product and Engineering on systemic issues and roadmap priorities.
• Serve as an executive escalation point for at-risk accounts, technical blockers, and strategic customer relationships.
• Own post-sales metrics and reporting, including adoption, health scores, GRR, NRR, churn, and expansion pipeline.
• Define professional services offerings and post-sales investment by customer segment in partnership with Product and Sales leadership.

Requirements

• 8+ years of experience in Customer Success, post-sales, or related revenue leadership roles.
• 3–5 years managing managers or scaling a multi-function post-sales organization.
• Experience in enterprise infrastructure, data platforms, or developer-tooling software.
• Track record of improving GRR, NRR, and renewal outcomes in B2B SaaS or enterprise software.
• Technical fluency with data federation, query engines, data lakes, and open table formats such as Iceberg.
• Experience building post-sales functions during a scaling stage, including segmentation, health scoring, and coverage models.
• Strong cross-functional collaboration skills with Sales, Product, and Engineering leadership.
• Executive presence and experience serving as an escalation point for strategic enterprise accounts.
• Data-driven approach to operating with metrics dashboards.

Nice to Have

• Experience at an open-source-adjacent or infrastructure company.
• Familiarity with Trino, Presto, distributed SQL engines, or lakehouse architectures such as Iceberg, Delta Lake, and Hudi.
• Experience scaling from mid-market to enterprise-heavy ACV or through a Series C+ growth stage.
• Experience owning a professional services P&L or delivery organization.

Compensation and Benefits

• Salary range: $240,000–$300,000 USD across U.S. locations; may include variable compensation such as commission or bonus.
• Equity packages through ISOs.
• Competitive pay, stock grants, flexible paid time off, and additional benefits.