VP, Customer Growth
Lead customer education and enablement programs for Absorb LMS to drive product adoption, retention, and revenue expansion. Build and scale Absorb Academy, create adoption playbooks, and partner cross-functionally with Product, Sales, and GTM using data and AI tools.
About the job
Responsibilities
- Drive campaigns, communications, and programs that keep customers engaged, informed about new features, and aware of the full value of the platform.
- Build and scale Absorb Academy as the flagship customer education experience — built entirely on our own LMS. Create certification programs, onboarding paths, and advanced training that drive product adoption.
- Own the programs, content, and touchpoints that drive product adoption across the customer base. Partner with Product to identify usage gaps, build adoption playbooks.
- Build a community of customer champions. Create case studies, reference programs, and advocacy initiatives.
- Partner with GTM and Sales to identify expansion opportunities surfaced through usage data and customer engagement. Create the materials and moments that turn satisfied customers into bigger customers.
Requirements
- 5+ years in B2B SaaS, with at least 5 years leading customer education and enablement at scale.
- Demonstrated track record of improving net revenue retention through product adoption and customer enablement programs.
- Experience building customer education or academy programs — ideally using the company’s own product.
- Strong understanding of product-led growth principles and how to drive adoption without relying solely on CSMs.
- Data-driven: use product usage data, health scores, and engagement metrics to prioritize where to invest.
- Cross-functional collaboration: partner naturally with Product, Sales, and GTM.
- AI fluency: understand how AI agents and automation can enhance the customer experience and scale enablement.
Nice-to-Haves
- Experience in enterprise software (LMS, HCM, EdTech, or adjacent markets preferred).
Compensation and Benefits
- Fully remote-first work with flexible work arrangements.
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
- New Hire Equipment Allowance and monthly Flex Allowance.
- Endless opportunity for career growth and internal mobility.
- Employee driven DE&I programs.
Skills
Customer Enablement, Customer Education, Product Adoption, Lms, Product-Led Growth, Net Revenue Retention, Usage Data Analysis, AI Agents, Certification Programs, Customer Advocacy
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