VP, Customer Growth

What you’ll do

• Drive campaigns, communications, and programs that keep customers engaged, informed about new features, and aware of the full value of the platform. This directly impacts retention and expansion.
• Build and scale Absorb Academy as the flagship customer education experience — built entirely on our own LMS. Create certification programs, onboarding paths, and advanced training that drive product adoption.
• Own the programs, content, and touchpoints that drive product adoption across the customer base. Partner with Product to identify usage gaps, build adoption playbooks, and ensure customers realize the full value of their investment.
• Build a community of customer champions. Create case studies, reference programs, and advocacy initiatives that support sales and marketing while deepening customer relationships.
• Partner with GTM and Sales to identify expansion opportunities surfaced through usage data and customer engagement. Create the materials and moments that turn satisfied customers into bigger customers.

What you’ll bring

• 10+ years in B2B SaaS, with at least 5 years leading customer success, customer marketing, enablement, or post-sale functions at scale.
• Demonstrated track record of improving net revenue retention through product adoption and customer engagement programs.
• Experience building customer education or academy programs — ideally using the company’s own product.
• Strong understanding of product-led growth principles and how to drive adoption without relying solely on CSMs.
• Data-driven: use product usage data, health scores, and engagement metrics to prioritize where to invest.
• Experience in enterprise software (LMS, HCM, EdTech, or adjacent markets preferred).
• Cross-functional collaboration with Product, Sales, and GTM.
• AI fluency: understand how AI agents and automation can enhance the customer experience and scale enablement.

What we offer

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits.
• New Hire Equipment Allowance and monthly Flex Allowance.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.