Senior Onboarding Specialist, International

Responsibilities

• Own the full technical and operational setup for international hires, including employment agreements, statutory policy alignment, local enrollments, and local benefit enrollments to ensure Day 1 compliance.
• Identify customer needs during implementation and recommend supplemental services such as IT provisioning, background checks, and supplemental benefits.
• Lead initiatives to improve the customer and employee onboarding journey and drive operational efficiency.
• Partner with Sales, Legal, Customer Success, Operations, and Product to resolve gaps and deliver a cohesive experience.
• Drive process innovation and automation by identifying opportunities to optimize workflows.
• Act as a global EOR expert, guiding administrators through country-specific requirements and supporting expansion into new markets.
• Manage timelines and SLAs, resolve roadblocks, and support customer and employee satisfaction.
• Lead and participate in strategic cross-functional projects.
• Advocate for customers and employees, using product knowledge and resourcefulness to influence the product roadmap.
• Contribute to operational playbooks and best practices for onboarding in new countries.

Qualifications

• Minimum 5+ years of experience in onboarding or implementation.
• At least 1–2 years of experience in the EOR industry or international hiring is a plus.
• Technically proficient problem-solver with a focus on improving product functionality and resolving complex issues.
• Strong consultative communication skills and the ability to provide clear, actionable customer guidance.
• Highly organized, with the ability to manage multiple high-priority projects in a fast-paced environment.
• Collaborative team leader committed to mentoring peers and fostering a supportive internal culture.
• Resourceful and proactive, with the ability to navigate ambiguity and drive initiatives to completion.
• Multilingual fluency is a plus.

Nice-to-haves

• Jira
• Zendesk
• Salesforce
• Notion

Compensation and Benefits

• Base wage range: 732,000 MXN–887,000 MXN per year.
• Equivalent monthly range: 61,000–73,917 MXN per month.
• Compensation depends on factors including skills, relevant experience, and work location.
• Total rewards and benefits are available through Justworks' Total Rewards program.