Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.

Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.

Senior Associate supporting plan sponsors and advisors with retirement plan administration, client inquiries, issue resolution, and cross-functional collaboration to deliver high-quality customer service. Requires strong problem-solving, organization, and proficiency with office tools.

Lead and scale the Customer Success team for Enterprise and Mid-Market segments at a real estate fintech company. Own retention, expansion, and team development while building scalable processes, playbooks, and health scoring frameworks in a high-growth environment.

Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.

Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.

Lead strategy and execution for Brex's AI-powered customer experience platform. Own CX AI roadmap, internal agent-assist and QA automation tools, performance metrics, and cross-functional partnerships with Product and Engineering to scale automation while improving customer outcomes. Requires 4+ years CX/AI ops experience and 1+ years managing teams.

Own post-sales retention and expansion for a portfolio of CPG brands using Confido's AI platform. Drive NRR through QBRs, strategic advising, issue resolution, and cross-functional product feedback while managing renewals and upsells.

Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.

Own the full lifecycle of enterprise LATAM accounts, driving onboarding, adoption, retention, renewal, and expansion. The role requires 4–7+ years of customer-facing SaaS experience, fluency in Portuguese and English, strong executive communication, and enough technical fluency to collaborate with engineering teams.

Lead scaled customer success programs for Ramp's micro-SMB customers by owning self-service onboarding, activation, and education at scale. Manage and develop a team of 6-8 CSMs while partnering cross-functionally with Product, Growth, and Data to optimize processes, automation, and metrics for retention and expansion.

Lead and scale the Customer Success function for Shield AI's V-BAT and X-BAT aircraft customers. Manage a team of CSMs, build operating models and critical accounts programs, drive mission value, operational readiness, and executive visibility for defense and commercial accounts.

Own the post-implementation customer lifecycle for German-speaking B2B SaaS accounts across EMEA, driving adoption, customer health, retention, and expansion. The role requires 3+ years of Customer Success or Account Management experience, native-level German and English, and hands-on experience with Gainsight, Salesforce, and Claude.

Own and architect Console's enterprise customer enablement function from the ground up, building onboarding, training, documentation, and scalable learning experiences for AI agent adoption at customers like Databricks and Figma. Requires 6+ years building enablement programs in B2B SaaS, strong instructional design skills, and high agency to translate complex AI capabilities into clear resources.

Owns the RSA Community experience and strategy, connecting digital community engagement with training, self-service, Customer Success, and Support. The role requires at least five years of relevant SaaS or technology experience, strong analytics, and cross-functional stakeholder management.

Customer Success Manager responsible for managing ~45 commercial accounts at Nooks.ai. Focuses on onboarding, driving adoption and value, proactive health monitoring, upsells, renewals, and providing product feedback using a scaled approach. Requires 2+ years B2B SaaS CSM experience with large portfolios and strong renewals track record.

Manages a high-volume portfolio of APAC schools, driving software adoption, retention, customer satisfaction, and expansion. The role requires customer success or account management experience, strong communication and prioritization skills, and familiarity with the Australian and New Zealand school sector.

Senior Client Experience Associate supporting advisors and clients with onboarding, account operations, and relationship management in a wealth management firm. Requires 6+ years client-facing financial services experience and a bachelor's degree.

Lead end-to-end onboarding for high-volume e-commerce clients, guiding them from signed contract to fully compliant and live. Requires 2+ years in implementation/onboarding/customer success and strong project management skills.

Senior customer success professional managing strategic enterprise accounts across DACH, driving retention, adoption, and expansion while partnering with sales and technical teams. Requires 6+ years of experience, German fluency, executive relationship skills, and familiarity with data-informed account management.

Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.

Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.

Own customer accounts in Singapore, driving adoption, satisfaction, and successful delivery while translating customer insights into product improvements. The role requires 2–5 years of customer success, operations, or risk experience, strong communication, data analysis, and cross-functional collaboration.

Own provider accounts end-to-end, driving adoption, workflow transformation, and advocacy within medical practices and health systems. Build playbooks and scalable processes while partnering cross-functionally to expand platform usage.

Support multifamily clients as a Partner Success Associate by providing training, account management, in-person/virtual presentations, and driving product adoption to meet revenue quotas. Requires 2+ years in training or account management, strong presentation and communication skills, with multifamily or leasing experience preferred.

Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.

Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.

Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.

Own the customer lifecycle for a large book of mid-market accounts, driving onboarding, adoption, retention, and expansion. Partner cross-functionally to deliver outcomes and prepare QBRs.

Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.

Lead and coach an onboarding team responsible for taking real estate clients from kickoff through launch. Drive performance against metrics, manage escalations, and partner cross-functionally to improve speed, quality, and client experience.

Lead and develop a team of ~10 licensed IARs delivering white-glove support to high-net-worth clients via chat, email, and phone. Own performance metrics, QA, staffing, and cross-functional collaboration to drive satisfaction and retention.

Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.

Drives adoption of AI-powered radiology software by analyzing clinical workflows, configuring reporting templates, training users, and translating customer feedback into product improvements. Requires radiology knowledge, healthcare IT fluency, strong communication skills, and advanced German and English.

Manage a portfolio of NCAA Division I and professional basketball accounts, driving renewals, engagement, and upsells while serving as the primary customer contact and product expert.

Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.

Lead and mentor a team of Customer Success Managers, owning team-level renewal, retention, and expansion metrics while coaching CSMs on enterprise account management and AI adoption for a leading GRC SaaS platform.

Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.

Manages a team of CSMs focused on banking customers, driving adoption, satisfaction, and revenue growth. Owns client relationships, QBRs, onboarding support, and cross-functional collaboration.

Manages Corporate and Enterprise SaaS accounts to drive adoption, business value, renewals, and expansion. The role combines customer advisory, commercial ownership, implementation oversight, analytics, and cross-functional collaboration.

Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.

Customer Experience Manager responsible for post-sales client advocacy, product adoption, change management, feedback capture for product teams, NPS tracking, and issue resolution for public safety software clients. Requires 5-10 years experience, 50-80% travel, and interest in working with law enforcement.

Customer Experience Manager serving as the voice of public safety clients (law enforcement). Drive product adoption, change management, feedback to product teams, issue resolution, renewals, and high NPS while traveling 50-80% onsite.

Leads a small team of installation specialists to deliver high-quality POS deployments, manage client coordination, and drive process improvements in a hybrid role. Requires 5 years of customer success experience and 1 year of team management.

Leads Snowflake’s EMEA paid support business, owning regional revenue, customer retention, post-sales outcomes, and the Designated Support Engineer organization. The role requires 10+ years in enterprise customer-facing leadership, premium support or technical solution selling experience, and strong Snowflake and cloud expertise.

Own and manage 50-75 small-market client and broker accounts, driving engagement, satisfaction, and retention through relationship management, KPI tracking, and cross-functional execution.

Manage relationships with Linear’s largest customers, driving onboarding, adoption, and retention. Requires 5+ years in a technical customer-facing SaaS role.

Lead and scale a high-performing Customer Success team at a fast-growing AI startup. Own CS operations, coach CSMs, manage key accounts, and drive adoption and retention.

Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.

The Technical Account Manager will guide enterprise customers across the APJ region through onboarding, adoption, technical best practices, and escalations. The role requires at least five years of client-facing or technology-focused experience, strong project management skills, and the ability to understand complex data systems.