Application Adoption Specialist - Radiology IT
Drives adoption of AI-powered radiology software by analyzing clinical workflows, configuring reporting templates, training users, and translating customer feedback into product improvements. Requires radiology knowledge, healthcare IT fluency, strong communication skills, and advanced German and English.
About the job
Responsibilities
- Analyze radiologists’ workflows, reporting habits, template usage, and pain points to identify opportunities to improve efficiency, quality, and user experience.
- Configure reporting templates and software settings for the needs of each department, reducing friction and creating measurable value.
- Design and execute customer-specific adoption strategies.
- Lead onboarding sessions, workshops, and enablement activities for radiologists and key users.
- Build trusted relationships and help users gain confidence with the technology and related workflows.
- Translate customer observations into actionable product insights.
- Use data such as template usage and reporting volume to prioritize engagement and develop power users into advocates.
- Use AI tools to optimize processes, identify automation opportunities, establish best practices, and improve team workflows.
- Collaborate with customers and internal stakeholders to evaluate new features, support beta programs, and validate innovative solutions.
Requirements
- Knowledge of radiology, including clinical reporting workflows, medical terminology, and structured templates.
- Experience with speech-recognition software, reporting solutions, or other radiology technologies is preferred.
- Clinical or technical background.
- Strong listening, communication, relationship-building, and explanation skills.
- Training, user adoption, change-management, and customer-success mindset.
- Technical proficiency in healthcare IT environments, software configuration, and workflow discussions.
- Regular use of AI tools and ability to validate results, build trust, and demonstrate practical value to skeptical users.
- Curiosity and enthusiasm for new technologies and improved ways of working.
- German at C1–C2 level and English at C1 level.
Benefits
- 30 days of annual leave.
- Wellpass access to fitness and wellness facilities throughout Germany.
- JobRad bicycle leasing and a €17.45 monthly JobTicket subsidy.
- Annual individual training budget.
- Corporate benefits discounts.
- Flexible working hours and remote work up to 100% within Germany.
Skills
Radiology Workflows, Medical Terminology, Structured Reporting Templates, Speech Recognition Software, Healthcare It, Software Configuration, Customer Onboarding, User Training, Change Management, Artificial Intelligence, Workflow Optimization, Data Analysis
Similar jobs
Customer Success jobs
Improbable
Remote
Build Bolter’s customer success function from scratch by onboarding operators, translating their business processes into automated blueprints, driving retention, and shaping the product through customer feedback. Requires 5+ years in customer-facing work, strong process-mapping ability, AI fluency, and excellent communication.
Kombo
Berlin, Germany
Own the scaled customer success motion for more than 100 accounts, driving onboarding, adoption, retention, renewals, and expansion through automation, customer signals, and selective technical engagement. The role requires experience with revenue ownership, APIs, SQL, dashboards, and building processes from scratch.
Dandy
Remote
Launch Trainer leads virtual and on-site onboarding for dental practices, teaches intraoral scanning and digital workflows, and provides post-launch coaching to drive adoption and successful ordering. The role requires clinical technology training experience, strong facilitation, customer communication, and organization.
ElevenLabs
Dublin, IrelandOwn relationships, onboarding, adoption, renewals, and expansion for 40–50 enterprise customers across EMEA. The role requires 5–7 years of Customer Success experience in SaaS, commercial account-management expertise, strong communication, and fluency in English.
Harvey
Munich, GermanyLeads an enterprise customer success organization across Southern Europe and DACH, owning scalable adoption, retention, expansion, and customer advocacy strategies. Requires leadership experience in enterprise SaaS, strategic account management, talent development, and cross-functional influence.